Orangetheory Fitness — Local services in New York

If you want to be treated poorly like you don't matter then this is the place. I had high hopes but will never join orangetheory.

My friend and I enquired in the studio before they officially opened. Trial classes were being offered that weekend but I wasn't available so Margaret takes my details to notify me of the next ones. My friend signed up. How our experiences differed after this.

She signs up as a member after the trial and starts getting trial class updates. She let's me know so I call to try to get a spot - no answer. I insta message - no answer. I email - no answer. I give up.

Next week I call several times after my friend notifies me. Finally I get through to Margaret who tells me the classes are full. I ask why I haven't been contacted as she had promised to do so. She tells me she's short staffed. I press further on next classes and she finally admits they are providing trials to members only, in spite of what was previously sold. After at least half a dozen attempts, this was the last straw. I express my disappointment in their service, having been promised something and then reneged on. I note that a simple email would have sufficed to correct the previous communication and I did not appreciate being treated poorly by their organisation. Only then did she offer me a trial, at which point it was too late, the damage was already done. Where good fitness studios are a dime a dozen, there is definitely no need to put myself...

I wish I could give 10 stars! I love this studio and the people. I HATED working out until I tried orange theory FiDi and have been going consistently for 2 years, feeling stronger and healthier than ever.

As soon as you walk in you’re greeted by the kindest, most accommodating front desk team! Margaret the studio manager knows how to make everyone feel special and part of the OTF community. Today alone (as proof of my attendance) my band snapped and they gifted me a new band for my heart rate monitor ❤️

The coaches - Claire, Winter, Lex & Josh - are incredible! They always make you feel welcomed and are always available for questions to help meet your fitness goals.

I cannot recommend this studio and its...

Disappointing experience. They billed my account wrongfully “by accident” on multiple occasions. I would be careful with this establishment as you need to keep checking your credit card statements for their mistakes.

They make all these weird rules to keep you paying even though the subscription itself is not cheap!

All in all I would suggest looking elsewhere because between the treadmill and the basic weights workout, it’s nothing you can’t do on your own in a gym. Honestly, even a private trainer once or twice a month would be cheap and they can keep your program updated.

Anyway, I will definitely not be coming back there and I’ll do my...