OSIM Massage Chairs, Back & Foot Massagers | Tangram NYC — Local services in New York

Quick to take your money, Abysmal Post-Sales Service and Endless Delays, Questionable reviews

I am writing this review out of sheer frustration. I purchased a premium massage chair for nearly $10,000 in early March. At the time of sale, the team was incredibly attentive and assured me of a delivery around May. May came and went. It is now mid-July, and I still do not have my chair. Emails were unanswered, I have had to be the one to constantly call for updates. Each call is the same: I speak to a different person, they give me a vague story about waiting for a technician to be available to fly in for the assembly, and they promise to "get an update" and call me back. The callback never comes. It is completely unbelievable that a company operating at this price point cannot schedule an assembly and delivery for over four months. The lack of a clear ETA is unacceptable. They were quick to take my money but have shown zero interest in fulfilling their end of the bargain. they also refuse to refund, claiming to charge 15% restocking fee.. restocking fee for what?? chair was not even delivered! I deeply regret this purchase and would strongly advise others to consider the reality of the post-sales support before buying from OSIM.

All the glowing reviews looks sus, But don't take it from me, also check out other 1...

Very nice salesman, poor customer care after delivery, only one month , the major apart of massage chair broken down (error code 6), find out have to replace the apart, keep story shot, I called and emailed customer since 09/12/2024, it’s take them two week to respond to me, and tell me need to send me the part , and after apart get to your house, u have to call again, of course take other 10 day for them to respond back me again, and tell me they have technical company call me to schedule. Now technician show up my house 10/12/2024, take him 5hours (nice guy) , replace the apart and now massage chair show error code 22, it’s went from error 6 to error 22. Now after two month waiting , the chair still not working at all. Please guys don’t buy this massage chair (ulove3) . bad customer support, warranty means nothing, if...

The staff at OSIM are exceptional. They’re incredibly attentive and take the time to thoroughly explain the features and benefits of their massage chairs. During my visit, I removed my rings, including my engagement ring, before using a chair and realized the next morning that I had left them behind. Naturally, I was anxious, but based on the level of service and the care they showed to both me and other customers, I felt confident they would find and safeguard my rings. Sure enough, they did—and were extremely helpful in getting them returned to me. While the chairs themselves are fantastic, the staff and their service truly go above and beyond. I will definitely...