Pandora Jewelry — Local services in New York

While this issue does not start with the store. The store was not helpful either. I attempted to place an order online to pick up in store because it stated that two were available, when I tried to check out it said the item was not available. I called the store and they said that their inventory matched what was online which was two available. I explained to them that I was unable to place the order and the store told me that there was nothing that they could do. I asked if they could take payment over the phone and they said no. I called customer service and wasted almost 5 hours of my life trying to figure out how to purchase the item. I email requested Pandora to call me back and I never received any kind of call. Fast-forward two days, I call customer service again and they told me to call the store to see if the store would honor the sale as I had proof that the system was not working. The store said they would not honor the sale. I called customer service back who transferred me to customer experience which said they were closed. I had to call customer service again After an hour on the phone with customer service, they said that they could not help me with the honoring of the price. I have spent thousands of dollars with Pandora and could not get help with one little transaction. This negative and awful experience has made me realize that I do not want to shop here anymore. Customer service is horrendous and Pandora needs to get their online store working properly. Even if I try to order them right now I still cannot do so because it says that it’s out of stock although it shows that it’s in Stock. What a waste of my time. As for the store, I would think if a customer calls your store while the sale is taking place and is stating that their system is having issues that they could lookup and see for themselves, as well as the customer trying everything they can to make the purchase would be given some sort of leeway. I don’t feel like I should have to waste 5 hours of my life and beg a company to take my...

I went there to make an exchange and I knew there was a price differences so I said I want to take this item instead of what I bought yesterday. They were extremely slow all process took about 45 mins. Manager came beacuse another lady who is Hoda couldnt able to solve the “problem” ( it was just a regular exchange). Then when the manager came she was telling to another lady in this situation what should we do and ms.hoda answered her then she said no what else we should do? they kept telling same things to each other and I was standing right next to them. After that I said I have to go can you just tell what we can do and manager answered me no she will give the right answer but I dont have any time to wait their conversation. I was going to buy something but after that I said okay just return my money back because I have to go. Then they said you purchased 2 items yesterday so you have to bring another if you wanna get your money back. another item was a gift for someone else and I already gave it. How come you need both item?? They have terrible customer service. I always making purchases from pandora but I never would go back...

I arrived 10 minutes before closing to pick up my order, but when I got there, the door was already locked. I thought maybe they were securing the store, so I stood there patiently, waiting for a staff member. After a while, a staff member escorted another customer out but didn’t even acknowledge me. She quickly closed the door and whispered, “We’re closed,” without giving me a chance to ask a simple question. She knew I was standing there before escorting the customer out, yet she completely ignored me. Very poor customer service—won’t be coming back.

Response: The fact that you addressed other customers’s name but not mine while reaching out, shows how low the level of customer service this store has to offer. Did not even put in the effort to reach out to me while asking me to call them. I did not feel the sincere apology through your lack of effort. —Highly recommend others to not go to...