Quality Barbers Barber Shop — Local services in New York

On more than one occasion I have called for an appointment and bluntly been told to use the website and not been able to book. What's the point of forcing your clients to a website you know is poorly designed and not updated with current staff and accurate availability? You have a nice place but it's unfortunate that you've lost touch with the importance of client relationship and have made your booking experience unnecessarily complicated and completely de-personalized.

EDIT For response: In fact I don't like phone tag, I like to call once or login once and make a booking once. Do you understand what phone tag is? I guess not.

You may be very clever but your webpage is not and in fact you said so yourself upon my last visit... "making improvements" I believe you said?! Your website is at least a day behind staffing, so I will try to find barber X and make an online appointment to find they are not on the website, but in fact they are in the shop and available. This happened more than once and this is why I prefer to call. Is that so bad?

Your response to my post just illustrates the point that you are very defensive and unwilling to listen to your customers!! You're trying to spin my constructive criticism into some type of celebrity endorsement from Anthony Bourdain and a definition on quality... give me a break! Your barbers stand out front of the shop smoking cigarettes... is that how they show their total focus on quality? Nice try pal, a little too clever for your own good, it's easy to see through it!

EDIT DEC: There is a Russian Lady that lives in Staten Island that smokes Cigs outside the shop. I saw it, and even worse I smelled it while she washed my hair in the summer. Respect this, because it's the truth. I have no reason to lie in such detail.

Edit: I did't write another review under a different name. I have no idea what you're talking about. I told you I don't lie. Your comment about "losing respect" now looks very foolish and insulting to a client (notice the trend yet?). So does your previous nonsense about "focus on quality". You didn't even notice one of your employees stunk like smoke and smoked directly outside your shop... great...

Daniel saved not my life" (literally) - but at least my head. After my long year hearcutter/dresser retired, i tried another one in the near - but the result was more an accident. Even with many others before i had near to no luck, because i have a whirl and "standard work" seems not to work well there. Weeks later i looked for professionals, and tried quality barbers first time to try a "repair" and i was impressed by the professional result. As the shop was new for me, i selected „choose available“ and got Daniel assigned.

Daniel taked enough time and after the cut they washed my hair + dried it to cut it to the end and styled it - so the result works not only until next hair wash/shower. no hidden costs. absolute recommendation!...

This is one of the best places ive ever been to! My hair was an overgrown and under kept mess, I gave them a call and told them I needed an apointment as soon as possible because I had to show a house to some clients of mine ( im a realestate agent on longisland). I stoped by and got my hair cut by sammy a very kind and energetic young gentleman... when I say the barbers here are good I really mean it, they are all truly masters in their craft and I walked out feeling like a new man. They have gained a customer for the years to come 10/10 go there and ask for sammy he's young and passionate about...