Raymour & Flanigan Furniture and Mattress Store — Local services in New York

I have been a customer of Raymour & Flanigan for over three decades. During this time, I've resided at my exact address. Due to an unresolved issue related to my most recent order with Raymour & Flanigan, I am posting this review reflecting my dissatisfaction. My order was initially purchased in April 2025. When the furniture arrived there were visible damages and paint visibly spilling down the compressed back board, which I pointed out to the delivery men prior to the furniture entering my apartment. I declined the delivery before the staff crossed the threshold of my apartment, and asked the delivery personnel to return the furniture. I immediately called Raymour & Flanigan and expressed my concerns and my reason for refusing delivery.

Furthermore, I find it unbelievable that Raymour & Flanigan would issue a check excluding my apartment number since for the past two decades the delivery personnel knew exactly where to delivery the furniture I purchased. I typically update my furniture 2-3 years and have only purchased furniture from Raymour & Flanigan. To circumvent further delay of me receiving my refund I advocated for my check to be mailed to the Raymour & Flanigan, Marine Park location, where I would pick it up.

While the presenting issue may be beyond the control of the customer care manager, Priya, and the staff at the Marine Park location, this ongoing unresolved issue reflects poorly on this establishment!

I posted my notes on this review, which reflects only part of my experience below:

Raymour & Flanigan, Marine Park (646) 964-0648

The number on the account is --** Refund due: $2,026.70

Priya, Customer Care: 5/14/2025 I placed another call to Priya Check Number: ** (initially issued April 24, 2025) however, the accounting department did not include the apartment number. Priya reports the following: *Check was canceled and reissued and should arrive by or before 5/22/2025

Chris, Customer Care: 5/22/2025 I placed another call to Chris Check didn't arrive yet, it was reissued, there are no updates in the system of the check number or when we should receive the check in the store

Priya, Customer Care: 5/27/2025 I placed another call to Priya Requested the contact information for the corporate office. Priya denied knowing the telephone number or address of corporate and provided corporate email as follows: RFcare@raymourflanigan.com

May 27, 2025: Priya denied having a telephone number or address for Raymour & Flanigan' corporate office. The lack of transparency is disturbing. I conducted a search to obtain the information below: Corporate office 315.453.2588 7230 Morgan Road Liverpool, N.Y. 13090

May 27, 2025: I placed a call to HQ Headquarters - Pattie (customer care division) responded Sent a ticket/email to the accounting department who is responsible for issuing a check.

May 27, 2025: I placed another call HQ Allison from service HQ reviewed the notes. Allison confirmed that someone from Marine Park submitted notes reported they have been emailing the accounting department. I questioned why aren't they responding to or taking Priya seriously. Allison initiated a call to the accounting department. Allison agreed to follow-up the presenting concern.

Up to this point, I have not received a call from Raymour & Flanigan. Instead, Priya and other staff at this location verbally agree to contact me with a follow-up but have not called me. I imagine because this matter is not being taken seriously there are no updates to provide. Unfortunately, upper level management have not taken Priya's emails seriously, as indicated in their failure to provide her an update or reissue my check. I am requesting an investigation into this matter. The accounting personnel is obviously snoozing on the job and exhibiting a blatant disregard for those that support...

This store is so unprofessional , my issue is the delivery i ordered a twin over full bunk bed ,two mattress twin and full two bunkie boards . frist I got a delivery date 3weeks away i live up the block literally ,ok its during codvid things were slow i understood. .so I choose to pick up myself this is where it all goes bad I was told by a young lady at customer service when I phoned on the Friday was told i would be able to pick items up the following Monday, i called to confirm the pickup , I was told not all items where there i was just waiting for a trundle mattress i asked if the other items where in the store after a long hold she confirmed all other items where in the store so I declined i decided to wait till Thursday . she insured all items would be there Thursday she insured me that eveing that all i was waiting for was the mattress. Ok so I waited .wesenday I called looking for my delivery refund which is a whole nother story , I also inquired about my pick up for the following day again i was told all items where in the store and i could come tomorrow between 1pm&8pm .ok I went to the store earlier that same day Thursday to get my refund for delivery ( im still waiting)and I asked was every thing here I was told yes so I said I will be back with a van around 6pm , I went home rented the van and went back around 7pm .informed customer service i was here and ready for pickup i go downstairs spoke to the guy who loads the van he tells me he only has the mattress the bunk bed isn't there. Like really what type of so all this time I was being told that everything was there when in reality the whole bed not there now what an i gonna do with mattress and bunkie boards no bed . The whole reason I did this was because the delivery date was so far away im still gonna have to wait what a waist of time went to another store up the block literally got my stuff the same day .point is Raymour and flanigan is a big unprofessional furniture store .I trust the little guys they talk a good game fancy advertising but they have zero communication with each other and a lack of consistency with delivery and refunds .I did have a good experience with the salesperson who showed me items and with the customer service guy who eased my stress about the situation. Hopefully ...

Proceed with caution when purchasing merchandise at Raymour & Flanigan. The Protection Plan IS NOT INSURANCE. You are better off shopping next door at Bob's Discount Furniture and using their Goof Proof Plan that includes free delivery.

We purchased a sofa that broke within the first year of light use. To our impression, we were lucky to have purchased the Platinum Protection Plan. Once the sofa broke, we immediately contacted R&F to make a claim. They asked us to text them photos of the broken sofa and told us that they would contact us in 48 hours. After being contacted by R&F, we were told that we must enter a showroom during a pandemic within 14 DAYS to select what we would like to use our credit for. We called the Marine Park showroom to begin the re-selection process to get a replacement but the sofa was no longer available so we opted for a $550 credit in which we selected a dining room table.

DELIVERY DAY: After paying hundreds of dollars for the delivery again, the delivery men come to deliver the table and mention that they were also scheduled to pick up the sofa. We contact the store to verify this and the manager explains that the only options we have are to 1- allow them to take the broken sofa and drop off the table, or 2- leave the broken sofa, receive a check for the difference paid for the table ($600), and lose the $550 credit for the protection plan of the sofa.

I ask that I get transferred to someone who can assist with this but she was adamant in not letting me speak with anyone else and reiterates that she is the manager of the store.

At this point we are frustrated because at no point did anyone in this transaction mention that they were going to take the couch with them. If this was the case we would have avoided this whole issue and purchased another couch. When I asked the delivery men what they would do to the broken sofa, they said that it was going to be discarded anyways, and that they should've told us that they were going to pick up the sofa in advance.

I am extremely disappointed by this and would like someone from the R&F team to contact me. Disappointed at the quality of their products, disappointed with the customer service we've received from the store, and disappointed at the lack of transparency with the...