Safavieh Home Furnishings — Local services in New York

I originally worked with Luis who is an absolute professional in the interior design business. If this review was solely on him, he would be the next manager at Safavieh. He has a plethora of knowledge on every single item in this store in regard to design, fabric, material used, price points and quality of each piece. His well mannered attitude coupled with his passion for the business was visible with the way he presents himself as well as the merchandise he suggested to me when I explained exactly what I was looking for in my new apartment.

I picked out several things for my home as I made a move with no furniture and wanted to redesign my home from scratch. Luis was unavailable the second time I went in but referred me to his associate Stephanie when I contacted him personally to meet again for the final purchase of the items I was interested in.

Stephanie was truly fantastic as well. She was poised, polite and so understanding of my immediate need for items to be delivered to my home. She also had extended knowledge of every item in the store which I found to be surprising that not only one, but all employees who I engaged with had such depth in their details when explaining pieces I inquired about which shows their passion for their work.

Last but not least, Kevin was the manager in charge who had no hesitation in getting items I wanted as floor models to my house IN THE SAME DAY which is unheard of in NYC, let alone most major cities. He was very generous in providing me a discount as I was taking some floor samples and also because I made such a large purchase. He was so happy to know I came back to his store because his employees were so wonderful to deal with and this was expressed in his inflection every time he talked about it.

I haven’t taken the time to read previous reviews but I can assure you that if they are not a 5, they are a lie. I have never felt more respected by sales associates who do NOT push items down your throat because they just want to “sell, sell, sell”. It’s uncomfortable to be around sales associates who would sell you anything to hit a commission number but this was NOT the case at Safavieh.

Thank you all again for your amazing service. My house has officially become a home thanks to the wonderful team...

They dropped the ball at the most simple request.

Our nightmare: We ordered two pieces eleven days ago. During the shopping tour, it was mentioned that the pieces will be shipped from a warehouse in Long Island. Quick & easy!

We made a mistake with the address (wrong house number on the same street) and updated the info a couple of days after ordering it with swift acknowledgment on their side.

Not sure it’s due to the Fedex policy or the company’s insistence, the package travelled from a warehouse in Texas (not Long Island) to New Jersey, and rerouted all the way back to Texas. We filed support tickets, emailed and called multiple times to get updates, to simply request the new shipment tracking number but all went nowhere. After further investigation, we were told that two days after the package was rerouted back to the warehouse, they still didn’t ship the items out to the corrected address.

Their operation appears to be disjointed. A summary of the operational limits: The customer support ticket system and the call center replied and generally referred us back to the shop’s phone number for shipment tracking. When I called the warehouse, it went to a busy number that doesn’t take voicemail. When we contacted the shop, the shop referred us to the sales person who made the sales. Because our sales person doesn’t reply emails in a reasonable time, we couldn’t get any info. It was after lots of begging over the phone eleven days after ordering the furnitures, the sales person’s colleague looked into the system and emailed the warehouse.

We had hoped to purchase furnitures from independent vendors like Safavieh, instead of going with big furniture companies. But this experience has truly disappointed us. There are too many...

I went into the store after already going in a week before and taking photos of prices. I told the salesperson exactly what I wanted to buy (a sectional and dining table). He sent an email with a quote for the sofa that was 1,000 more than what I had previously photographed on the tag. I then went back to speak with a manager, and said that I wanted to buy these items directly from a manager bc now I didn't trust the sales person. The manager Kevin Karagulian then told me that the email quote below for the dining table was wrong, and the dining table would actually cost me 7k, not the 4100 I had been quoted in writing. I had seen on the sales person's screen that the cost of the table was 2500, with 20 in stock. The manager Kevin Karagulian said he needed to "research" to see what the cost would be, that it is a very manual process that requires calls and not an exact science (seriously!!?) and came up with the 7k. I showed him the email with the 4100 quote, and he said that it was too bad, he didn't have to honor any quote and mistakes happen. I asked him "how can you do this?" and he said that he can do whatever he wants. He was incredibly condescending, rude and clearly did not care if I bought these pieces and only cared about scamming me on the price. Classic bait and switch all over the place...