Westside Market NYC — Local services in New York

I ordered online at roughly 3-4pm, it said the delivery would not be there until 6-7pm. At roughly 7pm, I received a text that said my order was delivered, and when I went to get it, it was only one bag and contained only two items. I called the store and they said the delivery guy only grabbed one of the bags by mistake, and that they would need to wait for him to finish all his deliveries to go back to the store and get the rest of my items to deliver. I received the rest of the bags at 9pm, two hours late, and more than half of the items I ordered are missing. I suspected it may have been because they were out of some things, but about 27 items are missing, most of them including very basic things like milk, eggs, and cheese. I called the store to ask about what happened with the rest of the order. I was very patient and nice about it, even with what happened earlier with them forgetting my groceries, and the man on the phone was incredibly short and rude with me. He said he didn’t know and seemed annoyed that I asked about the items that I paid for. He said he didn’t know, he couldn’t do anything about it, and that it’s too late now and the people fulfilling online orders are gone, (even though I placed the order at 3-4pm and the reason my groceries were just dropped off at 9pm was because of a mistake they made) and he was very snippy. I wasn’t even mad about the whole thing, as I really just wanted to get to the bottom of it, so I was honestly pretty surprised he was so rude right off the bat. He told me I could come into the store tomorrow in the morning to shop to collect the rest of my items, which I find pretty irritating because the entire reason I ordered online is because the store is far and I do not have time to come in, and I paid a large amount extra to have these groceries delivered. With the service fees, delivery fees, and driver/shopper tip, it was nearly fifty dollars more to get these groceries delivered. Now I am missing over half the items which I paid a significant amount for, I paid nearly 50 extra dollars for a service which was only halfway completed, and as a result of the missing ingredients, I now cannot feed myself or my guests tonight, there was no communication about the missing items, I do not know wether I will be refunded, and the man on the phone was incredibly rude (like really rude) for literally no reason) and offered no explanation, help, solution,...

TAKE PICS OF WRITTEN PRICE labels before checkout! WATCH carefully the screen when the cashier rings up items. REVIEW your receipt carefully! This store engages in DECEPTIVE PRICING, the same that brought a class action lawsuit against Dollar General.

15 years ago I moved into this Chelsea neighborhood and started shopping here regularly - like 2-4 times a week because as everyone knows in NYC, you don't have a large enough storage space to do massive grocery runs once a week so instead you do more frequent smaller runs. What that means is I was coming here 2-4 times EVERY week for 5 years which allowed me to observe this shady practice. I noticed that almost EVERY week there would a slight price discrepancy between what was written on the sign and what would ring up on the cash register. Often it was small like apples that rang up as $2.99 when the sign said $2.49. A lot of times it would be a whole $1 difference too. You might think it's just an innocent mistake but interestingly enough, the price discrepancy was NEVER in the customers' favor (it never rang up lower than the written sign). Not only that but sometimes I'd find a mistake on a Monday, tell them about it, get the refund, and then on Friday if I went back to buy more, it would STILL ring up at the higher price!

I moved away for 6 years but when I returned to the neighborhood and started shopping here again, it was STILL going on! Now another 5 years has passed and I'm certain If I had access to analytic data I'm sure I'd find that these "mistakes" are statistically too high to brush off as innocent mistakes. The neighborhood is fairly affluent (the store is located inside the luxury apartment building The Vermeer) so I'm sure most people shopping there never even notice a slight increase in the cashier price vs the written sign price. Unlike Dollar General, this chain isn't large enough of a target for the DA to investigate so I'm sure nothing can be done about it. Just make sure you keep an eye on what price the...

I'm kind of shocked with what's happened to me at Westside- and I think it's definitely going to keep me from going back. Last week we bought some fresh mozzarella from Westside, as it's our local grocer and it's got a kind of 'all over the place' vibe with tons of cheese and fresh items that match living in the middle of Manhattan.

So, we get home to eat the mozzarella and as I'm about to open it, I decided to read the label on it. This is what was printed on the ingredients list:

"IT WAS PROFISIZED IN THE LATE 20th CENTURY. AN Angel OF DEA[TH] SHALL WASTE THIS PLACE.NOW I ASK YOU DO YOU BELIEVE IT TO BE TRUE?....THE DOCTOR"

I don't think I'm that much of a picky eater, but I try to avoid foods that are labeled with threats of mass death. Haven't read anyone getting poisoned in the news, but we figured we should probably not eat this. Call me odd! We laughed about it... awkwardly... and put it back in the fridge to exchange it the following weekend. It was $9 which isn't cheap!

Today I went to the store to do my normal shopping and brought along the threatening cheese to ask if I could exchange it for a non-threatening cheese.

I expected this to be like, the most basic item exchange ever done. What happened left me shocked... as the manager shrugged it off and said they had a 24-hour exchange policy and I'd have to show the receipt.

Her responses included: "I don't see what the big deal is", "you should just eat it", and "we have a guy who is a little off". She wouldn't apologize, wouldn't exchange, and just seemed to totally stonewall me.

Like, I don't think I've ever exchanged anything in a store before in my life, but oh man was I wrong to think this was going to be a no-brainer.

It really throws me off with what else they want to 'get away with' from a customer service perspective.

Fairway and Trader Joes are nearby, so I think I'm going to...