Spectrum Store — Local services in New York

I recently visited this mobile store to restore my SIM card, and while they successfully resolved the issue, I later discovered they had added a TV service to my account without notifying me, asking for my permission, or providing any confirmation. This lack of transparency and consent is disappointing and unacceptable. Customers should be informed and given the option to approve or decline any additional services. I expected better communication and professionalism.

I am writing to express my dissatisfaction with a recent experience involving an eSIM activation for my new phone. I am not the account owner, so I visited your store, where an employee assisted me in activating the eSIM after verifying my identity.

However, following this activation, the account owner (my sister) received an email indicating that her plan had been changed. At no point during my visit was I informed that changes would be made to the account, nor did I request any modifications to the tariff or additional services.

When my sister contacted your customer service to address this, she was initially told the tariff had not been increased and that it had actually been decreased. However, this month, she received a bill that is higher than expected.

This situation raises several concerns:

Why were changes made to the account without proper authorization or clear communication?

Why was there conflicting information provided regarding the tariff changes?

Who is responsible for covering the unexpected additional charges caused by this error?

I trust that Spectrum values its customers and their trust. I kindly request that you investigate this matter thoroughly, correct the billing error, and ensure clearer communication and processes in the future to prevent...

Updated Review After a month of having Verizon Fios, I’m experiencing 0 issues with their LOWEST internet plan. Check the included uploaded pic. The speeds are phenomenal and the 5G is even faster!! Shame on Spectrum for not allowing their customers what should be a basic right... net neutrality (bye bye Ajit Pai). I have experienced better sales from work and my clients/prospects are now able to hear my voice and messages clearly.

The absolute WORST service possible in NYC. Avg speed when I had it was 1.5 MBPS. Caused me to lose out on possible sales as my clients couldn’t hear me from WFH phone calls and my left messages were unclear so prospects didn’t call back.

After switching services, no issues with speeds whatsoever. Happy clients and prospects could hear me again.

Only way to cancel service is through calling them, which takes forever, or going to their physical stores during COVID when we have record breaking confirmed cases as of yesterday. In my ‘final’ bill, I received a generous 50% for the month of November when I canceled on 11/2. So essentially paying for half the month after I moved out of my old apartment on 10/31.

Keep up the great work Spectrum....

Spectrum cable service center, located on the corner of 4th Street and Broadway.

medium-sized Spectrum customer service center where you can return or exchange equipment, pay bills, upgrade services or equipment, and you can even make appointments online so you don't have to wait on the walk-in line. the center focuses on cable tv & Internet services. apparently you can get mobile services through Spectrum now too.

the space is super clean and brightly lit. there's a good amount of seating if there are long waits. And there is a phone charging station for multiple phones at one of the seating areas. while waiting in NYC is rarely desired activity, the Spectrum folks have made it as comfortable as they can.

if you don't have an appointment, they take your "name" at the front and it gets entered into the queue for one of the service agents. the "line" is displayed on one of the digital displays, so no cutting. lol

the staff are friendlyish and try to keep things moving quick.

drops mic cuz i'm riding the...