Spectrum Store — Local services in New York

I went to this location to upgrade my current equipment and I was assisted by the worse customer service in this place. His name is Carlos. He was very aggressive adn unprofessional when it came to answer legitimate questions we had about our long time service. Shortly after arriving at this place I noticed that he was watching anime with his co-workers, I think that I just maybe interrupted his episode. He wanted me out of that place asap. He couldn't add some Channels that I was missing on my TV Choice 15+ Channels, TV Select package. He told me to call customer service because that was no longer done through them at the location. I was forced to leave with more unanswered questions. I gave 1 star beacuse it wasn't...

Not going to speak about this location in specific but my experience with spectrum in general. Spectrum is the worst internet provider i’ve ever dealt with. First the internet device kept disconnecting from electricity cable so i glued it. YET, the internet still disconnects by itself multiple times during the day. It’s so annoying and inconvenient when i am working on something important online and it cuts in the middle of my work. And then i have to wait 10-15 minutes each time for mr internet device to come back on the time it wishes. Called customer service. They brought us 3 technicians and none of them knew how to fix the problem, how...

Total Waste of Time, Zero Help. After spending 1.5 HOURS in their store, Spectrum told me they CANT transfer my lease—even though I still have 10 months left. Instead, they said I’d have to cancel my current lease and sign a brand new one. When I pushed for solutions, they just told me to ask online customer service basically passing me around instead of fixing the problem.

This company traps you in leases and refuses to work with customers. Save yourself the headache and go...