Uni K Wax Studio | Long Island City — Local services in New York

I never leave reviews but, I visited this location on 7/24 and this was my second time here. First time was in May and I received a good service so I was decided to visit again for two different services. Keep in mind I live an hour away. I’ve been visiting the Upper East Side Uni k location for almost 4 years now with no issues just for this to be the absolute worst experience I’ve ever received. First it started after I booked my appointment. I received a confirmation text and then a additional text that said “ Hi, [removed my name] regarding your appointment today ,she has an appointment right after yo so be on time !!!”from the typo, aggressiveness, and exclamation points I was immediately turned off and didn’t even reply. My first visit in May was with Adrianna and she was good so I booked with her again. I got there, received my service— had to ask her to clean up the areas a few, paid and then left. The same day, I started experiences a burning sensation in the areas I was waxed and at first I thought it could’ve just been because it had been a little longer than my last wax [which lasted me 6 weeks] . I had to fly out for work the next day and couldn’t visit the location until the end of the week. By the next day, both areas had broke out in a painful rash to the point I couldn’t even use deodorant or have anything touch my lower area because it was so irritated. Even when I shower, those areas burn. The hair grew back right away and looked like it’s been 2-3weeks of growth already. Once I landed back in NYC I contacted Uni K and notified the person who picked up of what happened. She apologized and took down all my information and details of my experience and notified me that a manager will reach out to me. A day or two later, the same receptionist called me back and let me know that the manager said they don’t get complaints like this so it’s nothing they would do. I reiterated again that this is happening solely on the areas I got waxed and the rash is still prevalent in those areas and all she said was to keep the area moisturized and try visiting the dermatologist. Like what? I just told you I can’t even use deodorant why would I add products to the area to further irritate it. I’m someone who doesn’t even get something as little as face pimple let alone an extensive rash that’s effecting my sensitive areas. Receptionist again just told me what the manager told her and that they would apply some sort of discount for my next visit. Next visit ? I will never visit this location again solely based on the lack of great customer service I received. It’s been almost two weeks since the service and I’m now still left with this irritating rash and praying that there is no scarring after it goes down. Please save your time, money, and avoiding the possibility of injury because if something goes left they...

Employees will make or break your business. I am currently in my 3rd trimester of pregnancy and wanted to schedule a wax prior to giving birth. I called ahead of time and was greeted by the owners who pick up the phone when the place is closed. I explained that I was pregnant and asked what experience they had with different techniques being that I am limited to the positions I can lay in. I was assured that they were well versed on how to handle the service for me and I called the following day to schedule an appointment. During the call I was speaking to a pleasant woman who also reassured me that they would be able to handle all the services that I needed. She suggested I book with Luna. As she explained Luna was “gentle. ” My appointment was scheduled. On the day of my appointment, I checked in at the front desk and was taken back by Luna. You know that look that someone gives you when they don’t wanna do your services? That’s the look I got. She began by telling me I needed to lay on my back. I explained to her that I cannot lay on my back and that I had had waxes previously where different techniques were used. I am a frequent customer at the 46th Street UniK wax in Manhattan closer to my job. However, I scheduled at this location because it was closer to my home. After telling me that she couldn’t do my wax, Luna also said “you should exercise.” I didn’t know what that had to do with me getting a wax. I was taken back by the comment. Upon leaving the owner asked me what happened and Luna explain to her that I couldn’t lay on my back and that she couldn’t do the wax. The owner seemed confused, but she didn’t seem as though she could express herself the way she really wanted to. I gathered my belongings and left the premises. I felt discriminated against because I was pregnant. It was also a total waste of my time. With employees like that, I can only wish them the best of luck with...

Front desk complained about me to my face getting her off the shift late. “Can you be more on time. Now I gotta stay till 7:15pm” I was like shocked.

Why I paid $25 +tip for a service that only cost $2 wax and 5min of your staff. Just to get dumped ur bad mood? Like isn’t that ur job to take customers in for all openings that your company set online ?????

After check website’s openings, I called in 6:38pm to book for 6:50pm. Front desk lady lied over the phone saying she can only do 6:45pm instead of 6:55pm where it’s full opening on the website just to get off shift on 7pm. But ur bookings for Saturday has latest 6:55pm openings no????

So bad

Update 4/29:

Thanks for texting me an essay saying I am responsible for the result and it’s okay receptionist complaining about me making her stay longer, and I should be grateful that she accommodated me in after business hours because your waxed is new and needs more time. Why don’t you think about what...