Staples — Local services in New York

I thought I bought a multipack of mechanical pencils on sale for my son to use in school. But later realized they were gel ink pens( just noticed the shape and colors not reading the label). So returned to the store with my receipt- there was a line - so somebody not already cashiering took care of me. Took my item did my return saying it will be credited to my account. But the receipt said cash- because I used a debit card for my purchase/ and return. Rejoined the line to speak to someone else to clarify. The other cashier in the middle of helping someone else- said the same thing. Will be back in my account in 3-5 business days. Nothing- and shortly after I had a family emergency and couldn’t be bothered to go out my way to try to maybe get my $12 back. Just be careful- look at receipts and products- I’m sure I’m not the only one getting stuck waiting on. refund...

Haven’t had any complaints except for having to wait long lines to pay for a purchase. They should have more help at rush hours. They are certainly aware when those occur.. If you haven’t the patience to wait, this might be an obstacle. Most New Yorkers expect some wait time but here waiting is standard practice for obtaining anything. Check their busy hours and if possible avoid them. Otherwise, tech help has been good and often the pricing is lower than at Best Buy down the street. With competitive Price Matching , however, an option at BB, it is easier to get what you want faster and at a lowered price . If Staples could imitate some aspects of Amazon, making online ordering a bit faster, those who could would never venture into the store to wait on...

This Staples was a little confusing or complicated because some stuff is up on the second floor. It was super busy when I was in there and almost every aisle upstairs was blocked by a staffer with a cart restocking shelves. I had to wait in a couple of different lines. Still, they were all nice and helpful when I had to interrupt them to ask questions and they didn’t just point like, “Over there.” They stopped what they were doing and, without ‘attitude,’ led me to what I was looking for and even suggested various options. Rare these days!

By the way, they accept prepaid UPS returns here so you can avoid BOTH of the shockingly bad actual UPS Stores on Lexington nearby and save...