fresh&co — Restaurant in New York

The food was bad this was my second time going and each time a huge disappointment. And I spent a lot of money on my food. The water and drinks are warm and the fruit is bad it's not fresh it has been sitting out in a warm refrigerator for days and so has the water. I received a water and did not realize the seal was broken before I got it until I went to actually open it the quality of the food is really poor to a point it can get a person sick. The first time I went the sour cream smelled funny and I did not really think anything of it because I ordered pick up and thought maybe I picked it up to late so it started going bad.This time I actually went into the store and ordered my food so it was supposed be fresh so I thought the food looked good besides the steak which still had blood in it. I did not realize this until the guy was cutting the steak and I put it in the bowl really fast when I turned my back for a second. So I ordered the steak with quiona sweet potato and mac and cheese. Unfortunately you can't taste test and smell the food before you buy it. So I finally paid for my food and as I made my way back to my job and finally got a chance to open the lid of my food I smelled something that smelled spoiled and discovered hair entangled into the grains of my quinoa. And along side that bloody meat. However I returned to work and I was to far to head back and on the clock to return to the store and get a refund for my purchase. I called and explained my situation to the manager and she apologized and reassures me that every thing is made fresh we then exchanged our names with one another and she offered me store credit.Which I don't think that I will be using anytime soon. I would zoom in to see the hair because it's a sliver white color. I strongly feel like I was severed food that was a week and a half old...

I recently moved to NYC from Miami and discovered Fresh and Co through MealPal. Unfortunately, my experience has been disappointing. Each time I picked up my food, the manager made the process unnecessarily complicated, despite me scanning the barcode on my phone.

Today, when I went to pick up my order, the manager unexpectedly asked for a confirmation number, which I had never been required to provide before. She was rude and instructed her team member to inform me of this requirement. I explained that I didn’t have a confirmation number and suggested she contact MealPal for clarification, as I was pressed for time.

Her handling of the situation was unprofessional, and it felt as though she believed she owned the place. I also felt I was being racially profiled during this interaction.It’s clear that she could benefit from some customer service training. Overall, I left feeling very disappointed with how I...

I have been visiting this location for quite a while now (1260 Lexington Ave) and have no complaints at all. In fact I would like to highlight all the staff members as they all make sure my time at fresh and co is satisfactory. Gwensis, the manager is very kind and hard worker. He is definitely a team player, makes sure to give a hand on the floor when needed regardless of the station. Dany is great at preparing my grain bowls/hot food, and last but not least, my girl at the register and juice bar (unfortunately dont know her name) makes sure that my morning juice is prepared to the T. I tend to order a green juice made of celery, green apple and yellow lime, and she makes sure that the ratio is correct (Im very specific about it) and she never disappoints. The environment is pleasant, the location is well maintained, the team is synchronized, and I love it....