Susan Alexandra — Local services in New York

We got kicked out. My friend from school was visiting the city from Rochester and we had spent the evening in midtown. We ended up back down on Orchard Street, (where I have lived since 2014). Now, I've walked past this little yellow store 1,000 times in the last couple years but, being a 50-year old NY'er, didn't often think this was a "place for me" - (a current running theme on Orchard Street). So, a couple nights ago two young ladies were handing out free sodas in front of Susan Alexandra and my friend stopped to grab one. My friend said "OH! Pretty shiny stuff!! I LOVE pretty shiny stuff! Can I stop in? Do you mind?" "Of course not." So, we walked into Susan Alexander - one potential paying customer, and me, my very first time, but hey, maybe I'll find something cool too! We immediately were approached at the door by a young person who told us "Sorry we're closed for a Private Event." Well, alrighty then. Handing out free sodas to draw attention to your business is a great idea! But, then immediately kicking out potential paying customers, in favor of a 'Private Bead-Related Event' is SO ORCHARD STREET! So, my friend may have had to back home to Rochester beadless, but we, somehow, managed to still have a great time in "the rest of the...

I bought almost $2000 worth of Christmas/ Hanukkah gifts there 2 yrs ago. So fun. About 1/2 broke and some very quickly. Hair clip ribbon unraveled 1st use. The bunny 🐰 one completely busted. Cheap materials to hold things together. Charms all fell off. I called, emailed when it happened. No responses except sending me a notice of an in-store sale.

Addendum: WOW! Susan Alexandra found my order and replaced all that was broken. Unbelievable customer service after leaving this review. They reinforced all their collections so i will be shopping there again this season. I tried to add photo of beautiful box of items but it says "error". oh...

I just had the nicest experience with customer service at Susan Alexandra, and I think it's worth noting.

Long story short is that I saw someone wearing an SA necklace that I fell in love with.

I ended up putting through an online order that I realized wasn't exactly what I wanted, and the team couldn't have been kinder - and more responsive - in helping me rectify things.

It's service like that, that garners reviews like this, and makes me want to pop into a store and support a business.

Great customer relations truly can't be understated. Thanks, Susan Alexandra, for being so...