Mictlan México and Spanish cuisine — Restaurant in New York

Catastrophic Dining Experience — Not Even Worth a Taste

If I could rate this place -5 stars, I absolutely would. To say the food was horrible would be a generous understatement; it was truly catastrophic.

From the moment we arrived, the signs were there, all red flags, no green ones. While the customer service was decent overall, one staff member seemed unfamiliar with the menu offerings, which didn’t inspire much confidence.

We placed our order for nachos, tacos, and fries and waited. During that time, a couple sat down at a nearby table and left within three minutes. Looking back, we should have followed their lead; the universe was trying to warn us.

When the food arrived, it only confirmed our regrets:

I ordered nachos, but what I received was more like nacho soup. Despite customizing my order to avoid anything that would make the chips soggy (removing black beans and other wet toppings), the dish came drenched in sauce, guacamole, and even pineapple. Lifting a chip revealed a pool of orange liquid at the bottom. Nachos are supposed to stay crispy, but these were inedible.

The fries were a complete disaster: beyond soggy and unfit to eat.

The tacos were baffling; only two tiny tacos were served. Who serves just two mini tacos as a full dish?

Despite the dreadful experience, we still paid the bill and left only to find another place to eat because we couldn’t stomach what we were served.

Final thoughts? Some restaurants miss the mark. This one wasn’t even in the stadium. The food was so bad, you couldn’t pay me to...

Horrible staff. Horrible service. Unskilled kitchen and waitstaff. Horrible food. No salt. Horrible drinks. Horrible vibe. Smelled like Chinese food the whole time. Over priced. Bad management. Loud banging noises. Restroom locks broken. Weird art. Tip included so had no choice but to pay. Never come here. Everyone was unhappy. I'm hoping they shut down asap. +1 star because they gave everyone a drink on the house. They up charged us for credit card and told us only after we paid, which is illegal. Many of us did not get the correct food item or it was not prepared the way they stated. This is also illegal. They're very lucky we don't make more of a scene. I'd say they owe me a free meal but I will never come back and will make sure everyone knows it.

Ps chile relleno was 75% cheese and 25% of the chile had gone bad.

P.ps. On my way out they wanted to talk to me about my review. The only thing they adressed were the two words I said above that were “weird art”. The host and daughter of the owner told me “our service is perfect. There’s nothing wrong with our service. They wouldn’t address anything else I said in the review. Clearly not the...

As soon as I walked in, I was greeted to a worker (whom I think is the hostess) but she was on her phone talking to someone. She told us someone would take us to our table and we were sat immediately. The man who served us water and our food was very nice and appeared to be the only one really working beside one other person.

Most of the workers were huddled together talking amongst themselves. Not once did they ask if we needed more water after the pitcher was emptied, or if we needed napkins as we were eating. Also, as the bell from the kitchen rang multiple times, the workers wouldn’t move an inch and made the only one really working do it. Service was terrible and made our experience horrible.

Food:

•My friend really enjoyed her birria tacos and would recommend it to others. •I ordered a steak burrito. I simply do NOT recommend and will not eat there again. It is NOT worth it. (Honestly i’m not sure how you can mess up a burrito that bad.)

To drink: Piña colada, which I simply do NOT recommend, especially when it’s $9

Overall: service was horrible, food was not to my standards, and the drink I ordered was horrible! Would not...