Tesla Brooklyn — Local services in New York

I recently purchased a Tesla Model Y, a vehicle I had always desired, and it meets all my expectations in terms of performance, technology, and efficiency. However, my purchasing experience was far from satisfactory due to unacceptable customer service.

The salesperson who assisted me, known as JayJay, an Asian man with well-groomed hair, was extremely unprofessional throughout the entire process. From the very first interaction, he displayed a clear lack of interest in answering my questions and clarifying my doubts about the vehicle and financing options. His attitude was cold and distant, almost as if he was more interested in quickly closing the deal than ensuring a positive purchasing experience.

Moreover, JayJay did not demonstrate adequate knowledge of the product he was selling. When I attempted to obtain more detailed information about certain features of the Tesla, he offered vague and unclear responses, which left me feeling uncertain about certain aspects of the purchase. This lack of preparedness is concerning, especially when dealing with such a significant investment.

There were also several moments during the negotiation when I felt that my time was not valued. JayJay repeatedly interrupted our discussion to attend to other tasks or even to speak with other customers, leaving me waiting without any explanation. This behavior was not only disrespectful but also unnecessarily delayed the process.

To make matters worse, after the purchase, there was no follow-up from JayJay. He did not ensure that I was satisfied with my purchase, nor did he bother to confirm that I had received all the necessary documentation. This level of disinterest and lack of post-sale attention is alarming.

In summary, while I am very pleased with my Tesla, the purchasing experience was extremely unsatisfactory due to the poor service and indifferent attitude of JayJay. I sincerely hope Tesla takes steps to improve the training and supervision of its sales staff. The quality of customer service should match the quality of their vehicles, and in this case, it fell far short of...

My gasoline car lease ending and I decided to try Tesla Y. Upon entry, front desk person really busy playing with her phone. People were waiting just to be noticed. I had test drive appointment and she asked to wait. After 30 min I asked another salesman and he could set up test drive just in 2 minutes. I love how Tesla drives and really wanted to get that model even new one Y is coming very soon. But…. Tesla not even ready to sell own cars in Brooklyn NY. Very poor to non-existent Tesla chargers. It doesn’t matter that application showed. Tesla should research where and how many to install chargers. Not every single person owns a house to charge every night. Cropsey Avenue superchargers crowded by Uber drivers since they run daily non stop. You would have to wait 1++ hour just in line, even more and only then get charged… it should be instant available in many areas. Otherwise, why should I waste hours of my life to charge this toy?! Sorry, life is fast, but charging Tesla is… slowwww project. Also, my advice never drive behind the Tesla. The logic used for autopilot is far away from human being. Decision that we (human) think that car in front will do complete opposite and I saw many accidents. Even if driver driving himself, it’s electric and stops almost instantly- so either keep huge distance or stay away from. Not ready for prime time. Turning signals stalks removed and touch sensors put on steering wheel instead… speed shifter stalks now at touch screen… is any real drivers in the company with decent experience? One of the main rule for drivers- never turn away your eyes from the road! Even 1/4 of second may end life in tragic accident. Road situation changes crazy fast. Many different...

A clean showroom with one example of each current model on display. That's the only positive aspect of our experience.

We're local to this showroom but had our eye on a new, discounted Model Y in stock 1:45h away. THAT dealer suggested we do the paperwork locally to save time, as it makes no difference which dealer processes the sale.

No one greeted us upon entering. Instead -- in full view of a staffer behind the front desk -- we followed a sign bearing a QR code for self check-in. After an hour waiting to meet with for what appeared to be the only salesman, we grew impatient and asked a passing employee (the same who'd seen us enter, from behind her desk) for our position in the queue. "Oh, come talk with me" was her reply, implying that she herself was a salesman. She casually led us to an open desk, without acknowledging our long wait or their inattention.

What followed was a bizarre interaction during which we learned that: Tesla won't quote actual lease terms until receiving a non-refundable $250 deposit; Tesla's website displays different (estimated) lease terms on different devices, at different times, for the same vehicle; Tesla's sales staff isn't informed of their own in-house inventory, relying instead on the same vague, clumsy website presented to the public; the $4000 discount we were offered on this particular vehicle mysterious evaporated upon selection of a lease, relative to terms offered on non-discounted vehicles of equivalent spec.

And so, we left empty-handed and completely frustrated with Tesla and their entire process. Tesla boasted of having made car sales more transparent and enjoyable, but have managed to...