The Learning Experience - Bayside — Local services in New York

If you are considering about the learning experience in Bayside, you might need to read my experience.

My daughter went there for pre-K during Sep 2023-June 2024. The school requested $200 for security deposit and key fob deposit ($20/each). I paid $260 in total. After my daughter graduated, I returned the key fobs and asking for refund. The lady who works at the front told me that they will contact me. Long story short it never happened. I went there couple times but they always just ask me to wait. Finally I got a call from Dr. Shell by end of September 2024, instead of letting me know how can I get the money back, she spend the time explaining the problem with the system to me and told me that’s why I can’t get the money back. I was so confused, if there is a system problem, isn’t it your job to fix it?

She said she will call me back after two weeks to let me know the results and I never received any call back from them. I tried so many times to call or visit in person. I know $260 is not a big amount but it’s my money. I don’t understand why is it so difficult to just get my money back.

The teachers there are nice but staff are horrible. Especially the Assistant Director. She is very impatient and also full of attitude. There was once that she is kept yelling that I tried to ask her to clam down. Until I said there is a camera you know that right? She finally calm and stop yelling it was happened at the front desk. She was even once hung up the phone on my husband.

I don’t know if I can get the money back but feel I should share my experience at least, hopefully it won’t happen on...

The worst customer service. I called this school to learn more about their summer programs and the lady who answered was very rude with horrible communication. I asked her if they has any spots available for my 4 year old daughter and her answer was "is it for outside or inside?" [Which I didn't understand]. I asked her what she meant by that but she couldn't explain herself and instead, started talking about money like that's the only thing that mattered to her. I asked her if I can go in person to the school so she can explain the programs and I could see around but she said no because od COVID, which seem rare since you don't even need a mask to go in the school, but I respected it. She said she was gonna call me the next day at 1pm to show me the school through zoom. She called me at 10am and I told her that my appointment was at 1pm but, it doesn't matter that she could call my husband who she had his number because I was at work, and my husband was waiting for her call. She never called, so my husband called like 3 times and every time, she said she was gonna call back in a few minutes. Of course, she was very rude and disrespectful. I don’t even want to imagine how she would speak to children. We didn't try to call again. Our children's education should be the most important thing for every parent, therefore I won't recommend this school...

This The Learning Experience located at 215-15 Northern Blvd, Bayside, NY is HORRIBLE and please DO NOT send your kids here. They deserve less than 1 star if it was possible. The director is extremely unprofessional and neglects her job completely. TLE is supposed to be a “state of the art childcare center” but location is the complete opposite of that. They take your money and promise you a spot and then completely ignore you. We were promised a spot in July and they told us to pay in May, it is now middle of August and today they tell us there is no spot till November. Everytime I have called or visited the location (which we have been doing for months now) the director isn’t there. I can’t understand how someone in charge of running a daycare center can never be at the location, and that just makes me wonder how awful the childcare must be. These people will steal your money and then try their best to never speak to you again, and lie when confronted. I will be making sure to spread the word throughout my entire community because I do not want anyone to have such a TERRIBLE experience when trying to find childcare for their kids. WORST LOCATION AND THEY SHOULD BE SHUT DOWN OR THE OWNERSHIP SHOULD BE CHANGED. They leave a horrendous mark in The Learning...