VIPizza — Restaurant in New York

I placed an order online for a large pie and garlic knots and selected curbside pickup because it was an option and I'd rather limit my exposure. I first receive a text that says the order will be ready in roughly 15-20 minutes, then another a couple minutes later saying we're busier than expected, this is your new estimated time, roughly 20-30 minutes. About 10 minutes later, I get a text saying the food is ready. I get to the place, park at the curb directly outside the building, and follow the directions in the order confirmation which says to call when I'm outside. I call. An older man picks up, I can confirm that because I can see directly into the store. I tell the man I'm outside. He confirms it's ready, asks can I come in. I reiterate that I selected curbside because I'd rather not. He tells me to give him a few minutes. I watch through the window as the store empties, and there are no customers at least two times. I was outside for 10 minutes waiting as 4 employees were standing around, waiting for customers to come. Still no one brings my food, I grow impatient and go in. I tell them I'm watching as the store empties, my car is right outside. "You told me it was ready. This is my first time coming here and not only did you not honor the curbside, you still aren't coming." Long story sure, his reasoning for not coming out is the garlic knots weren't ready 😒 and the curbside isn't supposed to be there anymore because the pandemic is over. I said, why didn't you remove it then? No response. I finally get the food and leave. So here is my review of the food. Garlic knots were somewhat hard and oily was hell. GOT NO marinara sauce. Pizza had classic taste but the dough was too tough. Should not have to become a pitbull to make...

Thank you so much for being open during these hard times for everyone. 😊🌼🤗🤗 They have great pizza and awesome customer service. They had all sorts of slices available from vegetarian to meat lovers Pizza. I have always been a pizza and pasta lover!!! 😍😍😍The sauce and the cheese is very important to the pizza as is the breading the breading was into thick or too thin it was just right. It was juicy enough to make your mouth salivate Plaza broken but not enough to have oil dripping all over your clothing or table. They also had all of these amazing pictures all over their walls. Someone even signed by famous people. I'm not much into baseball, but they seem to definitely be into it and they have also been publicized and many news articles throughout the years. So even if the food was mediocre It would all totally be made up with their wonderful customer service. It's almost like a museum one could literally spend all day reading the pictures on the wall. 🤩😎🤩 I took a picture of as much as I could including making some videos, but I don't like to make the restaurants or the people in the location feel like I'm invading their privacy or like I'm just being some creepy person.😅 I do it all with the sole intent to help people with making their decisions about where to eat or places to go. I look for safety and cleansing those. Those are my top priorities. So if you're in the area great place for a nice slice of pizza. And...

Never will go here again. Second time Hispanic man answered the phone and clearly didn’t understand that he is at work. Their website didn’t reflect the actual time they closed about a month ago, he answered, instead of apologizing and saying hours are different, he abruptly gets upset like we knew they were closing early and slammed the phone.

Second time, we called to place an order for a few slices, he gets upset, says only 3,4,5 pies over the phone, no small orders over the phone!!! —slammed the phone down again.

It’s not the stores new policies and such, it’s their delivery. Learn how to speak to people. It’s apart of maintaining relationships. Very disappointed. My family, friends, coworkers will never inconvenience VI Pizza again on Bell Bvld with our small...