The Museum Store — Local services in New York

If you plan to shop at the MOMA design store, BEWARE. The products are great, but the online service is truly awful.

This is my sad experience :

I ordered Xmas gifts for the family on Nov 17th 2017, and selected “priority shipping”. Despite my repeated online requests, I received no updates on shipping status for 20days (tracking function was not working either). Finally, they deigned to inform me that my delivery would not arrive till MARCH 2018 (!) because 2 items were not available till then and the shipment had to be sent in one go!

Huh? Whatever happened to flexibility and common sense in the modern age? So my kids would receive Xmas gifts 3 months late!

The shipper claimed the website warned about the 2 back order items (if they had, I did not notice).

And anyway, why sell back order stuff? Why not place a warning at the cash-out site, “your delivery may only arrive in 4 MONTHS TIME”? Why accept money when you are out of stock? Why provide a “priority” shipping function, when you are not able to deliver it?

So I asked whether they could send the available items first and I pay the extra, they have ignored me.

So if you plan to use this website, BEWARE.. else you may also - as I did - suffer disappointment, poor communication, and worst of all,...

Never in my life have I seen such poor customer service from any vendor let alone an established store. I spent 3+ weeks chasing these guys asking why my order didn't shipped (even tho it said "in stock & ready to ship") after failing to answer ANY of my roughly 7-10 emails I decided to call them, needless to say I spent almost 40 mins waiting for someone to pick up through the "customer service" option. Finally someone picked up once I called a "vendor" option and after explaining them the situation the woman that answered told me that customer service would contact me within 24 hours. That didin't happened. And after basically spamming their Instagram feed for someone to tell me anything about my order they finally replied my DMs,saying it was "top priority" and that customer service was notified and should contact me in no time. That didn't happened neither.

Just found out my order was cancelled and still nobody can tell me what happened since I got my order number and everything seemed fined.

I would highly advice to anyone thinking in buying anything from them to think it twice online unless you want to chase them around for some time all for in the end getting absolute nothing but your time taken...

This is one of my favorite places to shop in Manhattan...I visit often. I am a member of the museum so I get a nice discount in the store and I love this place. If you are looking for a unique and different gift for someone, I swear they have something for just about everyone. My house is full of stuff from here. Of course you can order online but if you have a chance to visit the store, it is really worth the trip because the store is packed with such amazing stuff, I feel like a little kid in a great toy shop. Also to mention...the staff in the store are truly amazing. They are very friendly, interested in helping you if you need help, and really go out of their way to make sure any questions that you may have are answered. I think today it is very hard to hire great employees but there are really great employees in this store. Of course it is in a great location so it is a great visit... the museum is fantastic, the restaurants on both sides of the store, Fogo de Chau and The Modern, are...