The UPS Store — Local services in New York

If you want snotty rude and slow as a snail customer service definitely come here you want fast service and customer service that is friendly and not rude disgustingly rude service don’t go here i went here waited in line on my lunch break for almost an hour and the workers did not know what they was doing I needed something just notarized and told the woman I should say little girl who works there who had the worst attitude in the world idk how this company would hire someone so horrible to customers she said as long as your in front of me at 330 I will not notarize anything my time is my time I don’t care who it is she said it just like that I told her I’ve been waiting with like 20 other ppl while her and her colleagues was helping the same 2 people to send a package one package for over 40 minutes that’s ridiculous on one customer for one package I had asked her nicely well can you let me just get this one letter notarized I’ve been waiting over 40 minutes and she truly was like if your not physically in front of me by 330 ur out of luck nope my time is my time I don’t care she said not my problem and even ppls mouths open like omg what a horrible attitude she was still shaking her head like well I don’t care and she was slower then a snail not even trying to go faster I know she was helping the other worker out but if she was having a bad day b/ c her and her workers are slow and she can’t handle it that’s something she needs to handle it’s her job customer service and that was so unprofessional and needs to be disciplined for that that’s unacceptable! Whatever she gotta do for customers is not a reason to get so rude and disrespectful with eyes rolling and coming out so wrongly rude she honestly does not need to be working there it’s horrible everyday we gotta wait outside in the rain in the the heat the cold bc they super slow and have no clue what they doing they need to have people there to help customers until they are all done not picking who they want to help and who they don’t that’s totally not right and just way out of line of character ! I sure hope the owner is reading this and fires her bc she was totally out of line and poorly use of words which everyone heard!! Idc if she notarizes she’s not the only notary and I sure will make sure I send business elsewhere definitely not to that...

I recently had an unfortunate experience at a UPS store that I feel needs to be shared. When I visited the store to send a package for a return, the return address was clearly written on the package. However, the staff member asked me for the address, to which I pointed out that it was already on the package. She entered some information into her system and asked me to confirm it on a screen. Since I didn't have the return address memorized and couldn't see the package from my side of the desk, I trusted that the staff member had entered the correct information when she affirmed that she did.

Regrettably, a week later, I received a voicemail stating that the package was undeliverable. Upon calling the store, I discovered that the street and city had been mixed up in the address. This error necessitated a second visit to the store and additional expenses to resend the package. When I addressed this issue, I was told it was my fault for not confirming the address on the screen. However, I had relied on the staff member's assurance that the address entered was correct, as I couldn't cross-check it myself.

Upon returning to the store to rectify this, I encountered a disappointing level of service from the same staff member. When I requested to enter the address information myself, as I had lost trust in the accuracy of the process due to the previous error, her demeanor became noticeably rude. She exhibited passive-aggressive behavior, including slamming down the package and crumpling up the paper with the correct address I had re-provided.

This kind of attitude, coupled with the initial mistake of entering the wrong address, made for a very frustrating experience. It's essential for customers to feel confident and respected in their interactions with service providers, especially in situations requiring rectification of an error. The lack of professionalism and courtesy shown was disheartening and has unfortunately affected my trust in this particular store. I hope this feedback is taken constructively to improve future customer service and...

Had a notary appointment at 163 Amsterdam Ave at 3:30pm. Showed up at the Store at 3:30pm for my appointment. Unbeknownst to me (and not listed on UPS's website), the Store moved to 187 Amsterdam - a block north, as noted on the Stores window. Got to the store by 3:32pm. The notary (Eucharyst) REFUSED to notarize my documents because I was 2 minutes "late." I explained that I did not know the Store had moved and apologized for my "tardiness." She continued to REFUSE to notarize my document - stating she NEVER notarizes after 3:30pm - even though my appointment was for such time. I offered to pay extra cash but she continued to refuse. There was no one at the store - no lines in front of me or behind me. She had no reason, other than her bad attitude and wanting to "stick it to me" for whatever reason. I explained the importance of the document and the urgency I had to mail it out via UPS (thus giving the Store more business). She could care less and did not once give me the decency or respect to look me in the eye. I have been coming to this store for over 10 years - I am a loyal customer. Eucharyst has never been friendly and clearly lacks customer service 101, but I never made an issue of it until now. Unacceptable and unprofessional behavior. Natasha, another employee, has always been professional and kind when I've been there. Don't ask Eucaryst for any help - she has no pride in her work, no decency, and no...