Ulta Beauty — Local services in New York

01/2025 update: was recently followed throughout the store by employees on the weekend. One worker stopped by at least 3 times to see if I “needed help” after already saying no and checked me up and down each time. Another employee ran from wherever she was to grab the display perfumes from in front of me to put them away as I was comparing the scents. This woman was also very loud and cursing the whole time I was there. They made for a very uncomfortable experience and felt discriminated against as the only people of color in the store. Wound up going to another Ulta just over the bridge for a much more pleasant experience.

Old review: Managers and employees share conflicting information to customers. Store is set up and stocked well. This location frequently runs out of promotion...

From the customer service I expireced at the Ulta cash register during this holiday season, I will never in my life have the audacity to step into a place of business like this again, tell me how I get into an argument with some stuck up “typical Staten Island female” and the cash register girl puts all my membership information on blast, as loud as she possibly can so this women who cuts me can try to find where I live or use whatever she can to steal my identity all because I said “excuses me I was next in line.” Four days before Christmas no less, happy holidays to you too. I’ll be in contact to find out how to completely remove my membership from their database....

I have never had a good experience at this location. I was in there today 11/09 at 7 PM. I was the only customer in the store. I was in the cologne section for about 10 minutes, And all of the staff were in the front At the registers talking and laughing amongst themselves. Not one of them came over to ask if I needed help. I called the manager for corporates number and she couldn’t care less. She said do you want it now? She Proceeded to give me the number and then hung up with no apology. I’ve been ignored at this location on more than one occasion. If This is how they train their Employees to deal with customers, They are going to lose a lot of business. I will not...