Umbrella Micro Enterprises — Local services in New York

Since I could not do another review of this company. I am posting my reply here:

Pertinent to your response below.

Perhaps our renewal email was missed or went into spam? Sorry dear, but no email was missed or went to the spam. Why would you automatically renew UDTI that included SAATCHI 2.0 when I had long terminated the UDTI on 11/12/2023. I did not give you permission to automatically renew UDTI with the alleged inclusion of SAATCHI because I did not know about its automatic inclusion of SAATCHI. You mandatorily billed my card without my concurrence. You should have the courtesy to ask my permission whether I wanted to buy this SAATCHI and you should have not just billed my card without my consent, which is simply theft. And the fact, that I had long opted from UDTI on 11/12/2023, you should have deleted my card from your system. Please don't justify your illegal/unlawful practice of billing my card because that is simply theft and how could you renew something that had been discontinued on 11/12/2023. Shame.

I wonder why this company has billed my card when the last communication I had with them was on 11/12/2023 when I first bought from their site software, UDTI, which cost me NZD 990.51 which I've asked to be refunded within the fourteen (14) days warranty period because I find the system useless. And Umbrella had refunded me this amount on 29/12/2023.

I was shocked to find out today, 2/6/2025 that they took out money illegally from my card considering that I did not buy this SAATCHI V2 per receipt that they issued. I did not participate in any manner in purchasing this. Further, I have even removed their email from my email list because I have been inundated with all sorts of rubbish emails. So, why would this company billed me for something that I did not even buy?

This company must be in dire straight because even if I did not buy this Saatchi v2, yet they are forcing it on me by charging my card without my concurrence. This is wrong. This company should reverse me the amount of USD95 equivalent to NZD170.34 immediately, as otherwise, I will report them to my bank for their unlawful practice.

Pertinent to your response below.

Perhaps our renewal email was missed or went into spam? Sorry dear, but no email was missed or went to the spam. Why would you automatically renew UDTI that included SAATCHI 2.0 when I had long terminated the UDTI on 11/12/2023. I did not give you permission to automatically renew UDTI with the alleged inclusion of SAATCHI because I did not know about its automatic inclusion of SAATCHI. You mandatorily billed my card without my concurrence. You should have the courtesy to ask my permission whether I wanted to buy this SAATCHI and you should have not just billed my card without my consent, which is simply theft. And the fact, that I had long opted from UDTI on 11/12/2023, you should have deleted my card from your system. Please don't justify your illegal/unlawful practice of billing my card because that is simply theft and how could you renew something that had been discontinued on...

I have been a customer of Umbrella for 5+ years. I recently had to undergo emergency triple bypass heart surgery. Since I had no insurance, it cost me about $200K, which I'll be paying off for years. About 4 weeks prior to the surgery, I had purchased a product of theirs for $695 x 3 payments. While I was in ICU the second payment became due, and it was charged to me. The next day after I had been released from ICU, I emailed support and explained my dire financial situation, and asked if my payments could be canceled and refunded. I was told by support that my request was 1 day past their refund period, and therefore I was ineligible for a refund. I explained exactly what had happened, and that I hadn't been able to cancel in time due to my surgery. They said sorry, they couldn't do anything. Needless to say I was in complete shock, as I had been an ongoing customer of theirs for years and years. So be very careful in dealing with them. Very callous and uncaring people. I would recommend that you stay far away from them!

UPDATE: My receipt number 2044-568 says I paid $695.00 on April 27, 2025. At 9:21pm on May 26, 2025 I was charged another $695.00 by receipt number 2466-4753. At 10:55pm on May 26, 2025 I requested a refund for the payment that JUST hit at 9:21pm, and "if at all possible" the payment of $695.00 that was charged 30 days prior on April 27, 2025. I also explained that I had been in INTENSIVE CARE on day 30, and had just gotten out of ICU when I requested the refund, as I had been in ICU for 4 days between May 22-26. So I requested the refund within TWO HOURS of the 30 day refund period, and as soon as humanly possible! So saying that I was "well past the refund period" is just a PURE LIE on your part. Saying that you incurred many expenses because I was well past the refund period is total BS as well. I'm the one who had over $30 GRAND out-of-pocket expenses, and asking for a measly $695 x 2, which was within HOURS of the refund period, seems VERY reasonable by me. Your lack of humanity and understanding is beyond disgusting. And telling lies on Trustpilot won't...

I had the pleasure of working with Umbrella Micro Enterprises and the exceptional team at Saatchi, and I can’t speak highly enough about my experience. From the very beginning, they demonstrated a genuine passion for helping people and a remarkable level of professionalism.

The folks at Umbrella Micro Enterprises are not just experts in their field; they are dedicated to making a real difference in their clients’ lives. Their attention to detail, commitment to excellence, and unwavering support have been truly impressive. They took the time to understand my unique needs and provided tailored solutions that exceeded my expectations.

Their proactive approach and clear communication made the entire process seamless and stress-free. It’s rare to find a team so invested in their clients’ success, and I am incredibly grateful for their assistance.

If you’re looking for a team that combines expertise with a heartfelt desire to help, look no further than Umbrella Micro Enterprises and Saatchi. They are a shining example of what exceptional service looks like. Last but not least, shout out to...