VERSACE — Local services in New York

My family is visiting NYC (our hometown), and my 13-year-old son called Versace on Greene Street on Monday, July 14, to see if they had a cologne (Najim) that has been hard to find on the west coast. A man answered the phone and told my son that yes indeed they did have the cologne in stock at the store. Long story short, my family made a special trip to the store as this was going to be a gift for our son's birthday. The same man who answered the phone (won't post his name here but it begins with an E) proceeded to tell us they did not have the cologne in stock and that the cologne is not available in the United States--but that he could order it for us and have it shipped, and that we would have to get the larger size than the one he told my son was in stock.

E was talking quite fast, and trying to make us pay in full for the cologne that he said he would have shipped for us. When we started asking questions, he interjected: "Do you have an account with us? I can get that started". He asked my husband for his phone number. I mean, the whole thing was ridiculous. The guy's approach felt like something you might encounter on TV back in the day: "Buy now, supplies are going fast!". I had to get back into NYC mode and let him know that: No, we didn't want to order the large size, no we weren't going to pay up front to have it shipped, no we didn't want to give our number or open an account--nor do we want one.

I sensed that he originally thought we were out of towners, but once I started talking he stopped with the grift. I post this here so that the managers of the fancy Versace store can look into what this particular staff member is doing there (taking advantage of a child, for starts). This guy not only lied to a kid on the phone, he made us make the trip downtown, then started the hard sell, as well as lied and said the cologne was not available in the U.S. I should add that there was a woman working at the store who said they might have the cologne in stock, and she went to look. I think she was trying to do the right thing, but she never came back upstairs, and E told us that she let him know that they indeed did not have it.

Well, we simply called Sephora and found out two were in stock at their 34th Street location. And we purchased it there, and the man helping us there was 180 degrees different than the guy at Versace. He got the cologne, gave us free samples, and let us skip the long line by checking us out personally. E at Versace needs to get lessons on customer service from the fabulous guy at Sephora's. Also, he should learn that lying is a grift and it won't serve you in the long run. Lying sucks. Lying to kids is worse. And lying to get a few extra bucks at a ridiculously expensive store located in crazily expense real estate is...

On 11/16/22 I ordered a shirt online. The next day I realized that I had mistakenly ordered a women's shirt instead of men's. I called customer care and informed them of the mishap and they told me go go online and have the shipment redirected back to the store before it arrives to my home. I immediately did that and got a confirmation email stating that I had successfully redirected the shipment and to allow up to 14 days to receive my refund. Today is January 2nd 2023 and I have yet to receive my refund. I've been as patient as one could be but everytime I call customer care, I get a different answer as to why I haven't received it. They eventually mailed it back to my house and I had to print up a label and drop it off to UPS. After being told that my refund was either backlogged, or "please allow 72 hours", or any excuse they can come up with, I was told that it isn't their fault that I ordered a women's shirt and that it doesn't meet the standard for a refund. Then was told that she noticed I've been trying to cancel the ordered shirt and i should be getting my refund. The Versace website return and refund policy says any item can be return within 30 days. Everytime I ask to speak with a manager she's either busy on a call or in a meeting, and they would have the manager call me back. I have yet to receive a call from anyone from Versace. This is beyond unacceptable and borderline illegal at this point. Whoever is in charge must be in over their head if you have to sacrifice customer support to meet your quota. I will not give up this fight and will continue to pursue whatever options I have up to including...

I had the worst experience of discrimination and arrogance in this store by the manager, I felt humiliated; I came to return a shirt that I bought less than 2 weeks ago because my dad didn't like it and the manager was super rude saying that the shirt had been used, he treated me very badly, he made me feel super uncomfortable and he turned around no He wanted to continue talking and told me to take my shirt and he did because he saw me as Latin, because I couldn't express myself in English. He took advantage of the language situation and didn't want to change my shirt and told me that he wouldn't give me store credit, I told him that I understood the store policy and was only asking for store credit to go back and buy something different. The manager treated me very badly, he spoke very badly to me, he was rude, arrogant, I felt discriminated against and verbally abused, I really don't understand how it is possible that this person is in charge of a renowned store like Versace. I definitely felt overwhelmed with nothing I could do. The manager forced me to take something from the store at the same time or I would lose my money. I felt cornered since he did not want to give me the store credit. My integrity felt violated in the way how I was treated in this store by the manager. The salesman Victor was very kind and he wanted to help me but the manager said that he absolutely would not give me store credit, the manager was very arrogant, rude and he treated me very badly. I feel disgusted with this person and the bad experience the manager gave me...