Vince — Local services in New York

I recently bought 2 t-shirts here at $55 a piece. One of them developed a hole a few weeks after wearing it. I called Vince but they would not do anything about it because it was worn. It is pretty pathetic that they can't stand behind their products at this price point.

For comparison, I once had a pair of shorts from Lululemon that developed a tear after several months of use. Unlike Vince, they were happy to replace the shorts on the spot. That is the kind of service I am used to receiving when paying a premium on clothing. I've also experience great customer service from other high end apparel companies such as Cole Haan and Outlier. Vince is a big time fail in this department.

For that reason, I will never shop at...

I recently visited the Vince location in nolita and was genuinely awed by my experience. The distinct Vince aesthetic is truly exemplified in this beautiful, minimalist store. From the moment I walked in, I was greeted by an atmosphere of sophisticated elegance that perfectly captures the essence of the brand.

Brianna & her staff was incredibly welcoming, knowledgeable, and attentive without being overbearing. They offered insightful advice on their collection, helping me find the perfect pieces that align with my personal style. Their deep understanding of Vince's clothing line and the current trends made my shopping experience easy...

Went to Vince on a busy Saturday of a holiday weekend and it was fantastic. Besides the high quality merchandise, Mia was amazing and helped me find exactly what I was looking for. Even better, she knew how the clothing fit so she could recommend the right sizes (I’m always shocked at how in most stores, sales associates usually just don’t know the merchandise), which made shopping so much easier. She was attentive while I was in the fitting room, helping me navigate the different styles and sharing honest opinions. I ultimately bought two pairs of wool pants and I’m incredibly happy with the entire experience. Would...