Macy's — Local services in Niles Township

My experience with Macy's furniture has been disappointing, and I wouldn’t purchase from them again. I paid for their white glove service to deliver and install a headboard, but the first team installed it incorrectly in a way that was very obvious. When I called to report the issue, a second team was sent, but they also failed to install it correctly, claiming it was a full mattress converter and lacking the proper brackets. Despite reaching out to Macy's again, it’s been over a week, and I'm still waiting for a refund for the white glove service and for a new team to attempt the installation again. This process has been unnecessarily complicated and a waste of my time. I definitely won’t be returning...

Came here to buy a mattress. The saleswoman was annoying as hell with her smooth talking and would not leave us alone. I kid you not- she tried to convince me that coconut oil is a suitable alternative to foot surgery. Lady, how on earth does this have anything to do with mattresses and what have you been smoking? All the mattresses were marked at exorbitant prices and then marked 40% off so it seemed like you were getting a deal when actually you were still overpaying. Like they assume all customers are dumb. We went to a local mom and pop in another suburb and got a great deal on an excellent mattress with no BS. We will never be returning to Macy’s for anything other than...

Very happy with my recent furniture purchase on how excellent the customer service was with FRANK he was amazing. Also he arranged the delivery service for the very next day with two amazing strong men George and Max who were excellent with communicating when they were arriving and came even a bit earlier then promised 😊 5 stars ⭐ ⭐⭐⭐⭐ Dorothy...