Mejuri — Local services in Niles Township

We purchased our wedding bands "at" this location. The bands themselves are great. Our shopping experience was an unending hassle.

Our first visit seemed alright. The store had opened recently, so they had very low stock. They didn't have stock of basic gold bands in average sizes that we could try on. They did have bands of other materials in those sizes, and they helped us size our fingers. Then we bought bands in those sizes to be shipped directly to us—not ideal, but we hoped the sizes we'd pegged in-store were correct. They reassured us that, if either of us needed to move to a different size, the exchange process would be a breeze.

It was not. While one of our initial rings was a success, the other needed a new size. Returning to the store to exchange it kicked off a months-long comedy of errors. The clerks for this visit had trouble at every step—finding our order, processing an exchange, checking stock. After a very long wait, it was confirmed the store still did not have stock of basic gold bands in average sizes, so we would have to essentially place an online order again. To prevent having to return to the store again, they recommended we order the next two half sizes so both could be tried on, one kept and one returned. From there the clerks had immense trouble processing an exchange, at one point turning the iPad around to show it wasn't going through the way they were trying—was that supposed to prompt an, "I see, I'll just keep an expensive ring that doesn't fit then"? Finally, they seemed to have been able to process the exchange and set up the two rings to ship to us.

Except: we received no email confirmation of the exchange or shipment. We had to call Mejuri corporate, who were able to track down our order. Apparently the clerks had associated this new part of the order with a completely new customer account. While Mejuri corporate was able to find this, as a result for every subsequent step of the process—tracking the two new rings, returning the one that did not fit, receiving a refund for that ring—required going through Mejuri customer service.

As I noted, we are happy with our rings. And Mejuri's customer service on the web/phone are very helpful and prompt. Thus my experience at this store would lead me to recommend that customers simply do all shopping at Mejuri.com rather than in a store, and/or that Mejuri do a better job setting up its physical stores by having adequate stock and preparing their clerks for more situations than the...

I go to Mejuri stores whenever I’m in a town with one. I’m so glad there’s one in the Chicago suburbs now.

I enjoyed my experience here. The associates were friendly and didn’t rush me. They answered my questions and helped me with my requests. I’m so bad with names, so I forgot the name of the sales associate who mainly worked with me.

In general, the quality of the jewelry speaks for itself and the pricing is reasonable. I like to treat myself to dainty pieces or statement jewelry here and there and I like to gift pieces to my friends because I know the quality would be great. Another thing about Mejuri is that I feel comfortable visiting the stores. Traditional jewelry stores or brand stores like Tiffany make me uncomfortable.

Highly...

I had two outstanding shopping experiences at Mejuri in Old Orchard, thanks to Xochi! Earlier this month, she went above and beyond to help me find the perfect jewelry for my wife for Valentine’s Day, making the entire process smooth and efficient. What really impressed us was that she actually remembered my wife’s jewelry preferences from our previous visit (a few weeks before I came in for Valentine’s Day). That level of attention and customer care is rare and truly appreciated. Her expertise and warm personality made shopping effortless for myself and my wife, and we will definitely be returning to this location to shop with her again. Thank...