Victoria's Secret & PINK — Local services in Niles

I’m so surprised at the positive feedback on the staff at this location. If you want to wait in line for 25 mins with two people ahead of you, be around stuck up and less than informative staff who lack basic communication and customer service skills, Definitely go here! They are rude, laugh at you, and intentionally act like they do not care. What a joke, the red head old manager is the worst of them all. She’s obviously the reason her staff or fellow employees feel comfortable mocking and treating customers like they are less than or unimportant. I will never go back. Obviously it’s hard to stay away from VS but definitely choose a different location. Every single person working yesterday should be fired because I am CERTAIN I am one of MANY to have been or going to...

I went here to get sized. She told me I was a 38 DD. So I bought a bra in that size. Dressing rooms are closed, which is fair. So we held them up to me, it didn't go all the way around. She insisted it was my clothes. So I buy it anyway. I get home, the bra is way too small. Lucky I had an extender because I actually wear a 42. Come to find out that the biggest size they sell IN STORE is a 38. So she lied to me just to sell a bra. She could have just told me the truth and I would have ordered online. Is this how their employees are trained?? I'm only complaining because she insisted it was my size and I believed her saying it was my clothes. I feel cheated. The bra is actually really nice, but I won't be going back...

I'm not sure who taught them how to measure for bras but I've never been measured above my boobs. Who wears a bra over their chest bone? They measured me at 44D...I went to torrid and was measured again and I'm a 36DDD. They didn't measure below my boobs where the band actually goes. The lady in torrid said she hears allot that the workers at VS are so bad at that. If it's something that they offer they should probably be trained properly. They also measured me in the middle of the store over a hoodie. Then they put me in a dressing room handed me a bra, didn't stick around, told me to ring the doorbell and then I stood there for 5 minutes waiting for someone to come back. Eventually...