KAY Jewelers — Local services in Noblesville

Lengthy review but necessary. I ordered my wedding band on May 20th, and my wedding was on the 16th of June. Which I completely understand is a little bit late. I bought my band and my husbands band at the same time. I paid in full the day I ordered them. They had to special order my ring because I wanted it in yellow gold. They told me they would receive it on June 8th, no problem. June 8th came, and I called them and there was an issue so it was delayed until the 11th. Okay no biggie, still time before the wedding. I show up at the store on the 11th, and they can't find it. They call the supplier and nobody has any idea where my ring is. I had been speaking to one employee, but she wasn't working that day and no other employee knows what is happening and what the situation is. I had to call them every single day until the end of the week. Two days before my wedding they tell me, oh sorry, it's not going to be in on time and they loan me a ring to use.

I go in the Monday after my wedding hoping to exchange the band they loaned me for the one I paid for. THEY STILL HAVE LITERALLY NO IDEA WHERE MY RING IS. So I am starting to get frustrated. The employees are acting like because they were not the ones who took the order that they can't do anything about it. I know how the wedding industry is and I have been very patient. They told me they would call me and update me but they don't actually call me until the Thursday after my wedding. They say my ring is in, and they are going to give me 10% back and tell me a dollar amount. They then call me to tell me they were looking at the wrong receipt and that was the wrong dollar amount.

They just called me again today to tell me the size was wrong. They special ordered the wrong size. How do you even do that? So they have to send it in to get resized and it won't be back until the 28th.

They kept trying to blame the supplier, but after listening to them talk on the phone I know it was their fault for putting two orders together. Overall I am very disappointed in the service. Especially because I know that if I had acted irrational and upset they would have done more to help me. Very unprofessional and I do not recommend...

I've always had great luck at this particular location, both with selection and with the staff. I had a necklace break recently, and it holds two urn pendants, so I feel very naked w/o them. I've looked online and at other retailers (mostly out of state b/c I travel for work). I finally got back home and was able to get to my favorite location. Idreana & Gabby were quick to help me find what I needed, but I couldn't get one of the pendants onto the chain b/c the clasp was too large. Idreana took them both to the back and worked some serious magic, returning with my pendant on the chain. We added the other, and I slipped them back on, right over my heart where they belong. The staff here are always, 100% of the time, so courteous, so friendly, and l knowledgeable without being an ounce of pushy. I am thankful these ladies were able to do their thing today b/c I was beginning to step into panic mode.

Crisis averted, and Kay's came to the rescue as usual. Thank you, ladies, for setting a standard of customer service few outside of...

I had called a week or two prior to see if I could get my ring re-dipped. I explained what type of metal it was and the location it was purchased from. They said I could walk-in whenever and get it done.

I go in today and I was told by the manager because it wasn’t purchased through then, they couldn’t do the service. I had told her one of her associates told me other wise. She told me a location where I could get it done and then wished me luck with it.

I’m not 100% sure why I would need “luck” with getting a simple service done to a ring, but I was incredibly frustrated that she didn’t seem to take responsibility for the mistake that was made. She wasn’t rude, by any means.

So, for everyone’s information, the will not work on plated jewelry that is...