Sleep Number — Hotel in Noblesville

This store gave me the worst customer experience, I ordered a Sleep number bed and I was in the store on Labor Day and it took several months to even have a date to have the bed delivered. I have a Tempur Pedic bed and was informed that the metal base was not going to be removed but the installers were to remove the mattress and box spring. The installers were unprofessional from the beginning, they tried to come into my house without masks which is a violation of the policies described for Sleep Number company.

Second of all the installers stated that the mattress and box spring was attached to the base, first of all they never inspected the bed to find out and also I was throwing the bed out and replacing it with their new bed and I was paying for their services to remove the old mattress and box spring. I would have taken out the base which was very light myself. The mattress and box spring were heavy and I could not remove those myself. It was a frustrating and disappointing experience because of the several months I waited to have my bed made and the failure for this company to prepare me for the installation and removal of the Tempur Pedic bed. So for those who have a Tempur Pedic bed beware don’t buy a...

Be aware of the return policy. It's very expensive to return a bed!!!! Cost us over $500!!!! We got our bed after hearing how great it was. The first night neither my wife nor I slept. We both kept tossing and turning trying to find our number. Eventually my wife left and went to sleep in the guest room. For the next 5 nights I slept in the guest room while she found her number. Then we switched and I tried to find my number. after 5 nights of tossing I gave up. I went back to the guest room. I was even the one who pushed to get the bed. We got it because my wife has problems sleeping thru the night and we thought this would help. Needless to say it hasn't helped yet 30 days into it. We called to schedule a return and I was told it would cost a little over $500 to do so. part of that was we bought a non returnable cover ($153.99) but they charged us to set it up $169 and then they charge $199 to pick up. I had no intention of returning the bed when we bought it so I wasn't concerned about the return charges, but now that I don't like it or want it... It really bothers me that it is going to cost me overall $500...

We had narrowed our choices to two manufacturers, Sleepnumber and Saatva. Unfortunately Saatva does not have outlets, and we hesitate to make such a substantial purchase online. We drove to the Sleepnumber outlet in Noblesville (Hamilton Town Square) and were met by a store full of examples that could be experienced and a really knowledgeable salesperson, Brandon Miller. In short, Brandon was right - all he had to do was get us to lay in one and it sold itself. Brandon had a quick, knowledgeable answer to all of our questions, and demonstrated how they work. We settled on the i8, and are greatly anticipating our delivery date and a good night's sleep. At age 70, both of us found our old mattress increasingly resulting in poor sleeping and sore backs. We look forward to waking up and popping out of bed, rather than stumbling out of bed....