DICK'S Sporting Goods — Local services in Norwalk

I ordered a Kayak on 4th of July and paid $90 for threshold delivery. It was dated to arrive july 18th but the status never changed online, it just kept saying "in process." I contacted customer support at least 5 times and i got multiple different, and also inaccurate answers. First i was told to wait because she was sure it was arriving day of, then i was told it was scheduled to ship two days after. Still nothing, so i reached out again and i was told they would escalate and ensure it would ship. Fast forward to today, i was told by another associate that that was back ordered, never shipped, and that it was out stock. Their solution to this madness was to give me a full refund but they'd have to escalate first and that i'd have to wait for 3-5 business days. So not only did my product not arrive on time, i didn't get anything, and i was lied to multiple times about the product either arriving or getting shipped out. I am appalled by this situation. I told the last associate that for all this, i should be compensated somehow on top of the refund. I wasted so much time and energy, reaching out. No one even called me to update me, or at least update their website. I bought this for a gift and now it's beyond late. Dick's is embarrassing. They have stores everywhere and they couldn't send me a product, or at least tell me they were out so i could buy a new one... My boyfriend always purchases sports goods from them so i thought i could trust this company. Never again! The worst service and customer interaction to date. I think it's unlawful to give wrongful information to people who pay you for goods. You need...

Visited store with my toddler (who fell asleep on my shoulder).

Despite everything, I amassed a fairly good amount of items to purchase.

I finished and brought everything to the counter to check out.

There was nobody on line and store was filled with more employees on the floor than customers. A side note, not one acknowledged us or asked if we needed help. They just had an "F you, I hate this job" vibe about them.

So, I was being rung up and it turned out one item didn't have a tag to scan. The woman behind the counter seemed frazzled and then tried looking it up on the computer... To no avail. This took a few minutes and I was pretty patient.

Instead of her calling a colleague, she then asked me if I could go back to the area and bring her a new one to scan. Ordinarily, I'd be okay with this, but I had a sleeping toddler on my shoulder and the section was crazy far away. Plus I was annoyed she had the gall to suggest it. I told her I'm not going to do that, signalling to my sleeping kid and she just looked at me.

At that point, I left everything on the counter and left. She then said, as I was almost to door... "I was just going to radio someone..."

I then, upon leaving, came across the only employee who seemed conscious (I'm guessing manager -- poor soul) and told her briefly as to my experience and she was apologetic but I still left.

Encounters like these unfortunately push me...

Two experiences. One in-store and other over the phone.

In-store, i was looking for swimming costume for my 6 yr son. Mainly looking for some short tights (above knee). All they had were two boring designs for trunks priced 40 bucks each. I asked an associate for help and i got a usual Walmart-ish reply "What you see is what we have". I also noticed that swimming stuff was in two different places. How can a customer know what a store has - especially a store that opened new a week ago from that day. Just Mind Blowing looking at the passive energies of associates.

Similar thing happened, few minutes ago when i called them to inquire about ASICS nimbus 19 (very popular) running shoes . The guy just said they dont have it. A energetic/motivated guy could have told me they don't have it right now but i could order it online or they may have it in stock later. But just some passive dull response. I am not too inspired to go to this store unless in emergency.

That's my two cents for now. It could change later on based on...