The Honey Baked Ham Company — Restaurant in Olive Branch

Disappointed by the Service Right Before Closing

I normally wouldn’t leave a negative review over something like this, but I was genuinely disappointed by the experience. I walked into the restaurant about 10 minutes before closing, fully understanding that it was close to the end of the night—but still during business hours. I wasn’t planning to dine in or place a huge order, just wanted to grab a quick sandwich to-go. As soon as I approached the counter to order a ham sandwich, the server immediately told me they weren’t making any more sandwiches because they were “about to close.” No alternative offered, just a flat-out refusal to serve something that’s on the regular menu and could easily have been made in a few minutes. I get that staff are ready to wrap up after a long shift—but if you’re open until a certain time, then customers should be able to order until that time, especially something as simple as a sandwich. I hope management sees this and encourages better customer service even in those last few minutes before closing. A little kindness and effort...

I catered a lunch that was supposed arrive at 11am. The store confirmed the order. By 12pm, no food and it took until 1pm to get in touch with the store because they didn't answer their phone for an hour. I was told the driver ran into heavy traffic but the food was JUST delivered.... nope no food. Lunch is now over and I have hungry and annoyed customers. I would have understood any reasonable reason for this screw-up- employee shortage, supply chain issues... anything but I was lied to saying the food was delivered. I embarrassingly explained to my hungry customers that I will make this up and I profusely apologized. I left the hungry customers at 1:10pm..... food should have been there at 11am. Miraculously, the food arrived at 2:30pm.

This is the place to cater if you want to be lied to, embarrassed and...

I was here picking up a catering order which was supposed to be ready at 10 and because the manager Jackie was not properly prepared and didn’t come in on time . I confirmed that the order was supposed to be ready at 10 with the catering company . Manager was very unprofessional I would not refer anyone to shop at this location. Dissatisfied with my experience here. Lastly after delivering the order to the company that placed the order they made me aware that the store blamed the late order on me. I was clearly there on time. 🤦‍♀️. This company really needs to evaluate the people they put in management and start doing pop up visits to their restaurants to actually see what is really going on at their restaurants and how they’re being ran into the ground by lazy...