Jared Jewelers — Local services in Orem

TLDR- Had a rough start with some of the team, but they made it right. Store Manager gets huge props.

My family has been using Jared's for quite some time, and have had nothing but great things to say regarding their service. When I was looking to expand on the engagement ring (that was also used as her wedding ring) that I got her a few years ago, I got recommended to come here.

I went in with my mother (who uses Jared's) and we were both quite excited for the purchase. We bought to bands, one that would go on top, and one for underneath the OG band. I also purchased a Diamond to go into the og ring as it wasnt real diamond when I bought it.

I explained THOROUGHLY that we wanted them all sized to the og ring, and then ALL (including the og ring) another size down. After this for it to be combined into one ring. They said that would be done and we left.

Due to ordering the diamond (lab grown) it was set a few weeks out. I realized that I my wife was actually only wanting a half size down, so I called back and asked to confirm the sizes for the rings. The gentleman told me it was set to a 5.25 for all rings when the diamond came in (mind you, that is the original size...) I corrected the mistake and ended the call.

I was notified some time later (with plenty of heads up, they did this part wonderfully) that the ring was done. I went to the store to pick them up, and the worker set the rings out in front of me, uncombined. I had set many reservations in advance for that weekend to give my wife this ring, and it was not finished. I explained that this wasn't okay and was very blunt in reminding them it wasnt what I asked for. They explained they thought she'd "want to try it on first and see if it fits". This was crazy as I bought the warranty that offered free resizing, so I asked, "well yea but thats not what I asked, and can't it be resized for free?". She said yes and then after further conversation they offered to make it right and explained they would get it combined before end of day today.

I came back that day, and it was done early. I didnt have time to look over the ring but even at a quick glance there was a gross wax on the ring. I was very frustrated given the context of previous mix ups, and let them know. Turns out the jewler forgot the last step. I didnt have time to get into it, they removed the wax, and I left.

I got home and was setting up to "re-propose" and I noticed another issue, the rings werent lined up. None were flush with the other. I didnt have time to make changes and "proposed" anyways. My wife (who wasnt in the loop about any of this, as it was a surprise) commented that the ring was so covered in soot it made her finger black.

At this point I was EXTREMELY frustrated. The only two things I wanted done (sizing and combining the rings) were either not done, not done well, or only completed due to me reminding them. I explained this to my mother who, again, uses Jareds, and she was SUPER surprised I had any issues, much less so many. She advised I talk with someone about it and see what is happening/what can be done. I did just that.

This is where the story turns from super bitter and frustrating to a happy ending. Kacy (the store manager) politely heard every one of my complaints, albeit many, and was (like everyone else who heard of this) VERY surprised. He was incredibly apologetic, and made it incredibly clear that not only was this in no way normal, but that he would more than make it right.

He did just that. Kacy (and his AM I forgot his name, so sorry) went ABOVE AND BEYOND to show me the kind of store they normally are. He, and/or his AM personally oversaw the restoration/fixing of the ring. I brought it back in, and on top of getting it fixed to the originally planned size/flush combination, they compensated me for the issues between a full coverage for the ring, as well as an upgrades to the ring.

The ring is BEAUTIFUL and I WILL be going back as long as Kacy is around for any and ALL jewelry needs. While we had a tough start, the ending was 110%...

I've given this place every chance to make things right. I bought my wife's ring 8 years ago, mine soon after. We asked the salesperson for the most durable ring. He sold us a ring that was about $340. I broke it twice in the first year. I took it back and they said, "We can't be responsible for what our salesman's say." Wait.... "What!?". I was annoyed and frustrated but whatever, I bought a silicon ring off of Amazon $15 and it's lasted me ever since. My wife's ring, I tried to get the center stone upgraded to something nicer than the white sapphire that had yellowed overtime. This was the intention of getting the white sapphire. Because of COVID they were closed. I called and went in person, closed. With no idea how to get a hold of them, or any idea if they even would open again I took the business elsewhere, which place did a phenomenal job. (see picture) Recently, my wife noticed one of the small diamonds had fallen out. She took the ring to Jared's and asked if they could fix is as the band was warrantied through them. "Did you get the diamond in the middle from us?" being truthful my wife said she hadn't. They said that was okay and that they'll have it for her the next day. I got a call. To keep it short, essentially what happened is because they don't carry Moissanite, they can't fix the ring. Not because the ring was worked on somewhere else (band was not touched). It was because THEY don't carry Moissanite. So they can't fix the diamond. Through a long discussion followed by going in, we had the price I spent on the warranty back $140, but now nowhere that would fix the ring. I found a place, down the street, phenomenal service. "So there is nothing you can do?" "no" "okay, then we will take our business elsewhere" "okay" First problem. Zero care for me taking by business elsewhere. General Manger didn't even care. Second he stated that they're a huge business but his hands are tied, they can't work on a Moissanite because they don't carry the stone. So, they're a huge company, but they're such a centralized organization that the general managers can't speak for themselves!? I work for a global company, as a General Manager, it may sound weird but we. take. care. of. our. customers. I have avoided putting this review on for 8 years. But this place is a joke. 0 customer service. 0 dependability. 0 follow through on what their own employees say. Seriously, take your...

This place is the worst. Sure, they give you a (mandatory) talk about diamonds which is informative, but it's not difficult to figure this stuff out on your own.

I went with my now husband back in December of 2013. We weren't engaged yet. We were looking at rings because I didn't know what I wanted. My husband is from the East coast and I'm from the west coast. My husband always intended to buy the ring when he went home for the Christmas break because I would be visiting family on the East coast and our families could meet. Anyway, he ALSO wanted his mother to have her place and experience him buying the ring. First son getting married and all. We let the people at Jared's know this. We said we were just looking. If we found something we liked, we'd be buying it at the Jared's in HIS hometown. When his mother could be part of the process.

I get it, they're salespeople. But "pushy" doesn't even begin to describe this group. Insulting is a better way to look at it.

At one point the lady forced me away from my fiance to talk to him alone. *I find out later she's trying to get him to buy the ring on the spot. When I was "browsing" other rings, another attendant came up to me and said something like "does your fiance really need his MOMMY to make such a big commitment?" I was aghast because, really? You're going to insult the customer? He then kept going, "He's a big boy, he can do this on his own."

I quickly got to my fiance and told him I wanted to go. The lady practically clutched on to him and I had to pry him away. I left without telling them anything about the blond man with the Napoleon Complex, but obviously displeased.

Looking back I really wish I'd gone straight to the manager and demanded an apology.

Don't ever go ring shopping here. Don't give this place your business. Go to a Jared's somewhere else, but just don't go here. My husband ended up buying my ring at Kay jewelers and it was a wonderful experience he got to share with his mother. *and his mom had a...