Grifols Biomat USA - Plasma Donation Center — Local services in Orem

This is based on my personal experiences and what I've seen. I'm just sharing my opinion, and while I believe everything I’ve said is true, I understand others might have had different experiences. So, that's my point of view.

Staff is awesome. Great people, although middle and upper management is a joke. They are always walking around aimlessly and causing more problems than they solve. They take 45 min to hour long paid breaks then get mad at employees when they take a slightly longer break. There is something called SOP (Standard Operating Procedure) it's basically the set of rules all employees should follow. Management seems to be immune to SOP as they never get in trouble for breaking it. It’s a daily occurrence for management to break SOP but when an employee does, it’s a write up. Management is constantly late, calling out, and leaving early. It doesn’t matter to them but when the best screener calls out  they fire them like they're nothing. The double standards here are crazy.

The amount of "good enough" you hear from management is appalling. They can do an okay job  but when an employee makes an honest mistake  it's a write up. It's also fun when you hear management talking crap about employees and donors behind their back. I can't tell you how many times I hear inappropriate or sometimes racist things about staff and donors. If that be in private or in earshot of them. I've also heard management say they wish employees got fired simply because they don't like them. They will sometimes completely refuse to help on the floor or other areas based on who asks them, if they like you they will help. If they don't I guess you're out of luck. It's embarrassing calling these people management.

Another issue: the pay. It’s frustrating when they take more plasma based on weight and hematocrit yet pay you significantly less each month. It’s “personalized” but all it really does is make donors feel sick and exploited. We've received multiple complaints about this ever since it started. A lot of donors used to donate 800 ml but now they donate 1000 ml of plasma which takes 20 minutes longer to complete. They earn less than when they donated 800 ml. The company makes more while donors lose out. All those one-star reviews about this are 100% true.

Lastly, the 5-star reviews with no comments or just a sentence or two are mostly fake. They are bribes given by employees because management says, "We need a 4.5-star rating." The bribes involve leaving a 5-star review in exchange for a goodie bag full of Grifols merchandise and candy, or a stress ball to squeeze when donating. It's scummy and a lot of these are not real, honest reviews. Bribing for good Google reviews is actually prohibited under FTC rules (16 CFR Part 465: Trade Regulation Rule on the Use of Consumer Reviews and Testimonials). It's unethical and should not be done by a "healthcare" business.

So, to sum up: this place is very poorly managed, you're exploited for plasma, and they're bribing for good reviews. If you are a current donor and see this, please leave a review with your thoughts about this place. I bet a 1-star review will get your voice...

It’s difficult for me to write a negative review because I had an amazing experience at this center for nearly two years. The staff was generally kind, and I felt supported during my time here—until one specific situation changed everything.

Back in June, I asked Alyssa in good faith if I could begin ketamine treatment while continuing to donate plasma. Together, we looked up the medications list on the computer, and there was no mention of ketamine. She confirmed I could proceed with treatment, and for months, I openly shared about it with no issues.

However, when she later developed a personal problem with me, she used her knowledge of my treatment to have me deferred. This blindsided me and left me feeling betrayed and discriminated against. It felt like my medical condition, which had been approved and openly discussed for months, was now being weaponized against me.

When I spoke to Morgan about the situation, I tried to explain that I had previously been cleared. Instead of addressing my concerns or explaining what had changed, he repeatedly told me, “It’s against company policy.” His response left me feeling invalidated and dismissed, especially because my treatment had never been an issue before. No empathy. No acknowledgement. No "I can see why this left you feeling confused/frustrated when you were told something else".

At the time, I relied heavily on my donations to make my monthly payments for my treatment. This sudden and unexplained deferral hurt me financially and made me feel so isolated because a lot of my support system was suddenly cut off.

Despite the pain of this experience, it became a turning point for me. I borrowed money from my mom, started a side hustle, and have since built a business that now earns me in one hour what I used to make in a month at Grifols. I’m grateful to no longer be in a position where I have to choose between my treatment and making ends meet, and I feel a sense of relief knowing I no longer have to fear being discriminated against.

If you’re a student from out of state, I’d offer two pieces of advice:

1. Be mindful of who you share personal information with. While many people seem kind on the surface, not everyone handles sensitive information with care.
2. Understand Utah’s cultural nuances. This experience underscored some of the challenges I’ve observed in Utah’s culture, where kindness can sometimes feel superficial, and passive-aggressive behavior may emerge in various ways.

While I appreciate the positive experiences I had at Grifols in the past, this situation was a painful reminder of the importance of clear communication and ethical handling of personal...

I'm a long-time donor and have been with 4 different centers. This one is undoubtedly the worst. bad wait times, sacrastic/petty staff, weird location... but the tv's play sports! (so maybe that is apreciated by some?)

NOTE: Labor day, 2017, a redhead with glasse, i thnk, named stephanie was at the front desk - she was very courteous and professional. I appreciated the quick attenition she gave me. If corporate is reading this, she is a mode employeel for hiring. *granted maybe i just caught her on a good day, or everyone else on bad ones?

One example is when i was getting a sample drawn. The control desk seemed to care more about who went to the party that weekend than making sure people signed the verification/agreement. - however, what really bothered me was when they made a big show of looking for and finding an untrained phleb to stick me - i have decet veins and understand that they gotta learn, but i get pretty nervous and asked a few times if he (the trainee) was confident... he wasn't, at all. I asked to have the trainer just do it a couple times, but noooo this more difficult than a regular stick had to be done (and done again, and AGAIN) by the worried learner. Then by the time she (trainer) had told me to pump (without holding back her annoyance) for the fifth or sixth time, i said: look, i donate in under 40 minutes - maybe he sucks an missed it (ya know, like the first 4 times). Not a good taste in either of our mouths leaving.

I get that some people are too easily offended, but im pretty even-headed and normal, socially. form my last two centers, i have many very close friends that i met as phlebs... they would talk and smile and stick without acting like it was a pain for THEM! hahah it's kinda funny actually - Labor day, the dude that stck me refused to tell me his name and kept making cheeky remarks like, "it depends" when i asked if going through scar tissue hurts, or if he liked working here, and "stuff" when i asked what he liked to do. nice man. thanks for the convo.

Otherwise, one of the actual doctors (female) was very professional and thorough. When reviewing my sample results, the other (male) came off as dissinterested in my concerns, flipantly not listening like it didn't matter. It's one thing to have these kids gossiping on the floor and texting behind the counter, but this immaturity from the medical staff is.... unexpected.

Best summed up by another review: " This place is run terribly, save time and money and go...