Claire's — Local services in Orland Township

The crew here, especially Victoria, have been so welcoming to me and my daughter. My daughter is 7 and was scared to get her ears pierced. In a show of good faith and for what it might look like, I got my right ear pierced a few weeks ago and it was painless when Victoria did it. After a play date with her friend (also named Claire!) my daughter was fixated on getting her ears pierced too, and I took her immediately to the same Claire’s where I went. Victoria kindly stepped in to offer the ear piercing to give my daughter a consistent experience, was super reassuring and encouraging, and as a result my daughter was walking on air and so proud of her own courage for getting her ears pierced. Beyond any of the jewelry and accessories, this kind of TLC from the staff makes all the difference. Staff members Sophia and Karrissa were also very kind and patient. We’ll definitely be back to this store...

We took my niece to get her ears pierced at this location (Orland) on 4/10, and the associate (I failed to get her name) was very rude to us. She refused to honor the free earrings with a piercing promo. Then she refused to pierce my 36 year old sister in law’s ears because she didn’t have her ID on her. She didn’t even ask for her ID for my 12 year old niece, (her daughter)’s piercing. We’ve been to this location before without issue, but my sister in law wasn’t with us. I’m wondering if she was rude like this because she wears a hijab. After she begrudgingly did my nieces ears we noticed they were crooked and she didn’t even clean off the ink. She was very upset. We went to Lovisa to get my sister in laws ears pierced and it was half the price and they were SO nice. I will tell everyone I know to NEVER go...

Terrible store with even worst experience. The store is messy, with limited sales- only certain product are on sale even though it says “ buy 3 get 3 free”. The store sells cheap, defective and low quality Chinese toys and jewelry and fixing, replacing or getting a refund is Strenuous process. Bought a doll with broken leg ($15), the box says “do not return to the store-please email CS”. After emailing CS they claimed this was NOT their product and was asked to contact the third party with unknown number or contact information. Be prepared to deal with that if you buy anything there. Not going...