Starbucks — Restaurant in Oshkosh

Tonight my boyfriend and I went to this Starbucks like we do a lot. Normally our drinks are okay at best, the only reason we go to this Starbucks is because we don't want to drive to the one on the other side of Oshkosh. Now normally my boyfriends vanilla latte doesn't taste much like vanilla and my iced carmel macchiato doesnt have any carmel and if it does it's a laughable amount. Now like I said we deal with this because we don't wanna drive further but tonight....my drink tasted like nothing but espresso and it was so strong I could drink it and I am not going to pay 5 bucks for something I won't drink. So I politely went inside and simply asked for them to add two more pumps of vanilla because that's what they put in it to begin with, now instead of that she offered to re-make my drink. Woah woah woah sounds great, heck no. She snatched the drink from my hand and THREW IT IN THE SINK, not only did this bring attention to EVERYONE in the Starbucks but it also made a mess, I was quite obviously embarrassed at this point and I just wanted my drink and to leave but once she made the drink she handed it to me and I said thank you and grabbed a straw as I tried to leave she said "I want you to taste it. " I once again said "thank you, but I'm sure it's fine", she then said "No, you need to taste it because you have had a inconsistent experience." She said this with the most condescending tone, all while people were waiting behind me I felt bullied and pressured so I stood there and mixed my drink really fast. I tried it and even though it still wasn't right I said it was and walked out if the store with all the customers staring at me as I cried leaving. I got back to the car and I promised myself I would never go back there, ...

Accidentally mobile-ordered drink at another location. When I arrived here, I told my children that if the Oshkosh Starbucks could rectify the situation kindly, I would rate them five stars and review them favorably on Google. Only my kids knew this, not the Starbucks. I hate that the Starbucks app only tells you the cross-streets and not even the name of the town you are ordering in. If I am traveling, why would I know the cross-streets? I'm not sure I know the cross-streets in my own town much less other places that I'm whizzing through! But I digress, I knew that it wasn't the fault of the workers at Oshkosh and thought I'd just go in and explain what had occurred with the errant mobile-ordering. The gal at the front called over her manager who rightly rectified the situation without hesitation and then told me that I had a.) ordered from the Appleton Starbucks and b.) that there was a map feature that I could click on in the app which would more precisely locate the Starbucks I am ordering from. This was very kind of him and for this, I am grateful. Is it perfect? No. Should the Starbucks App people add the name of the town you are ordering from on the main screen? Yes. Was this the fault of the Oshkosh On-Staff Starbucks Baristas? Nope. Do I fault them? Nope....

I get starbucks every morning. Today, a Saturday, my mom order frappuccino’s for both of us, $6.50 ish each. After I got mine and got home I thought it tasted off immediately. My moms drink was sweeter than mine, and she got less pumps of syrup?? Nonetheless she tried her drink, and thought it was off as well. I drove back to hopefully get it remade, and it was. This was not an issue and I was glad it was done without question. Feeling hopeful, my drink comes out. I figured I’d try it before I left, and it still tasted like it was coffee and milk. No sweetener. I then asked the man at the register if they had changed their recipe for the caramel frappuccino, because it still did not taste right. He said no, and followed up with “well you got light ice, so it’s obviously gonna taste different” even though I get light ice all the time, and it doesn’t taste like this. He continued and said “i don’t know what else we can do” how about giving us a refund for a $6 drink that couldn’t be made right. and all of this, took an hour to sort out. An hour of my Saturday because they got my drink wrong, and wouldn’t fix it. Starbucks has lost my business, and I will now be finding a new place to get coffee every morning. at least I won’t have to...