Dillard's — Local services in Oviedo

I went into the store to purchase a packet of mask like the packet I bought the day before , and a top. I was at the area on the first floor where the masks are located. I was trying to decide from 2 different packets, I liked the print on both but it was difficult to see the print for the 2 masks behind the first mask without removing it from the packets. The packets were not sealed they only had a mechanism like the Glads sandwich bags where you can press to close it and pull to open it. while looking through the different packets I saw where many were previously open but not the designs I was looking at so I thought it would be ok , in addition, there was no sign saying not to open the packets. As I begin pulling apart I heard a man yelling from across the store very loud and rudely "hey, hey don't open the masks". He kept yelling not talking as he walked towards me. I was startled at this behavior as it was extremely rude. He stated the policy is not to open the masks because people put it on their face. I stated I would think before someone put it on their face they would wash first as when it comes from the manufactures/factories it is handled and not sanitized when put in the package. Also, the packets are handled by everyone (delivery person, employees of the store , customers). I also brought to his attention that all clothes in the store are tried on and never sanitized after each customer try it on, also the fitting rooms are not sanitized after each customer use it. To keep it real if Dillards is so concern about COVID then you would think they have policies to sanitize after each try on and fitting but they don't. I did my transactions at the store and called to speak with a manager. I told her about my experience. She apologized and stated that she would speak with the sales associate and put a sign by the mask to inform the customer not to open. Yesterday I returned to Dillards to return the top adn went to that section. there was no sign. I've been a long time customer, but, after this my second bad experience at Dillards I've decided never again to step foot or purchase from...

Warrning shoppersThis store might sale you defective product and claim they have nothing to do with it* On 8/29/24 I was shopping at this Dillards store. I came across a luxury brand purse(LV) l really like. I decided to buy it knowing it was sold under name WGACA (What goes around comes around), meaning the purse is authentic, previously owned, and free of major defects as explained to me by sales associates. On 9/9/24, I went out and carried the purse for the 1st time. After finishing my earends walked from the store to my car in light rain. Upon returning home, I noticed that shoulder handle leather all cracked like alighator skin. The next day, I went back to talk to people at the store to see what we could do to remedy situations. When I showed them what happened their response was that "LV purses and letather were not made to be carried in the rain when I asked why rest of the purse is nothing wrong their response was that handle caught most of rain. I asked for a manager, and when explained my situation, she answered there is no refund or exchange. I explained that I am not looking for return but rather that they send it to their supplier to repair/change cracked shoulder handle because it might have been defective to begin with.Her response was that I should not carry this kind of purse in the rain and that I failed to protect it. I responded that purse is made of a leather, not ice, to melt from light rain. She asked me to come back within 2 days to allow her to discuss it with her higher-ups. I went back yesterday, instead of her there wad male manager who looked at me as loafers trying to get something for free. I politely explained that I have purchase such purses in the past new and previously owned, never had issues and since I paid for this purse almost as much as new, at least Dillards should be able to send it back to the supplier for repairs free of charge. His response was, "This time, you weren't that lucky, no returns or exchange and walk away." This type of rudness I have...

I’ve been a loyal customer of Dillard’s (Oviedo Mall) since it opened in the Spring of ‘98. But after my experience today, I will not be returning, ever. The middle-aged, Hispanic woman in the ladies department upstairs (I think her name is Cyndi), brings the term “sales-shark” to a whole new level. I have been watched, followed, damn near chased countless times by her. She’ll repeatedly ask to hold my items, place them in a dressing room, or pre check me out… it’s beyond excessive. She’s either so desperate to meet a quota or make a commission that it creates an awkward and uncomfortable shopping experience. Today, I took my items downstairs to pair with new shoes and attempted to ring everything up at once. One transaction. Easy, right!?! NOPE. She followed me downstairs, made a scene, belittled the associate (Aubrey) in the shoe department who was attempting to ring me up. Snatched my items from her hands and verbally confronted me. She accused me of trying to steal. Said she was sure I was planning to just run out the store without paying. At least that’s how she justified following me. I asked to speak with a manager. Kevin wasn’t much better. He supported her efforts to thwart theft, ha! Begrudgingly, I completed my nearly $1200 purchase, which I’m sure made her sales quota for the day… but I still can’t wrap my head around her behavior nor can I ever support an establishment that would allow such an individual to treats others this way. To Aubrey in the shoe department, I am so sorry you were treated so rudely by her. I appreciate your lively conversation and willingness to always find me the perfect pair of heels. I have since spoken to the Dillard’s VP of the Southeast Sales Division in Little Rock Arkansas. I was told this is NOT the first time a similar complaint has been made about this same employee, I was however assured, it will be the last.

Regards, A Dillard’s...