Benton Nissan — Local services in Oxford

I am a repeat Benton Nissan Customer. I loved my Rogue so much that I talked my mother into buying one. Hers stalls when you pull out in the road. Brought it in and she was made to feel like she was making it up. Nothing done service wise other than try to make her feel like she didn’t know what she was talking about. I have had my car for one year. I was told the actuator in my door was bad and would need a new one $500 and some odd dollars plus tax. The estimate already had tax applied to the part so I’m also paying tax on labor as well is that what the plus tax means?. Mind you, I went on line and looked and of course there are thousands of complaints about bad actuators. Nissan should provide a recall on them. Then, To make matters worse the part number provided was not one that would fix my car. It wasn’t for a Rogue sport. Thank goodness I contacted Nissan directly( not Benton). I sent my boyfriend to Benton to check the number. He was given a quote not the same part and more money than before. The person in the parts department said he would make it $40 less to match the quote given which is not really fixing the problem. The first quote was given to me from the head of the service department. He then told me after I made an appointment and had to wait to get to come in to get my car serviced that he couldn’t fix it that day and would have to order a part. They never even looked at it. He seemed very agitated from the customer before me. I had to wait and wait on someone to come wait on me. I have never just been able to go in and get my oil changed and tired rotated without being told I need other services( very frustrating). As a paying customer I expect better and to be treated better. My time is valuable and normally I would say well maybe he is having a bad day but since it has not only happened to me but family members and friends as well. I will not buy another Nissan unless something changes drastically and neither will my family members. Oh and as far as will I be back to the service department. I will because I bought the maintenance plan with my car so that question above is not a good one...

This is the worst experience I have ever had with a dealership. I Co signed my sister because she needed a car. They did fraud and were immoral in the way they did the contract. They did not add my sister to the loan. They had the paperwork and they only gave the bank my information. So I had to call the bank and get everything squared away. All the maintenance plans they offer are to bring your down payment down. They offered me all kind of lifetime plans that I did not agree to but added to my initial cost 💲 which made my 4,000$ down payment almost 1,000$ or less. I had a few people look at the contract and they pushed the deal so they can take my 4,000$ plus the bank money 💰. When you buy a car the bank 🏦 pays 💰the dealer ship. Then the dealer ship has all this money plus your down payment. They did not do the tags 🏷️ for my car which was insane. They send my paperwork to my state of Washington where I got the license plate for my sister’s car and they payed taxes. The whole thing is involved with doing paperwork wrong and not doing what is the right thing for your costumers. They are the biggest scam of dealership. My advice is to go to a Toyota dealership because they would not allow this level of corruption. Frankly I’m upset that this dealership will continue to pray on other people and continue to make immoral decisions that most people won’t know until the end of the paperwork trail of deception. I hope 🤞 that another person sees this post and it helps you navigate 🧭 clear away from this dealership. I’m at a lose for words because of how much stress this deal has added to my life. I will be adding more information to my YouTube account because I’m taking all of my paperwork and it’s all going to a lawyer. I tried to deal with this problem at the lowest level. With the dealership but it has gone beyond my words. The only thing a predatory lending system understands is...

I was very fortunate to have been close enough to Oxford and Benton Nissan when I needed repairs on my Nissan Frontier. The multiple problems included getting my brake lights to come on. I was on a trip from FL and obviously had no appointment.

Nevertheless, Service Advisor Ben patiently listened to my saga and promised he would do his best to take care of matters, and for as soon as the schedule would allow.

Originally, I hadn't even gone to the Sevice Dept., but instead to the Parts Dept. Kevin, who was immediately friendly and knowledgeable, helped me. Kevin was the (5-)star of my Benton Nissan experience. He happens to be one of those guys who not only seems helpful, but in fact, truly IS helpful. He listened and provided the parts I had asked for, and followed up with valuable information, and advised me to keep the rest of the parts (lamp, harness, lens). I had originally told him I only needed the lens.

As it turned out, I needed to visit the Service Dept. after all, and it was discovered that in order to get the repair done, I not only needed the expertise of the mechanics, but also the extra parts I had saved. Kevin coordinated with the Service Dept., regarding what I'd described to him and relayed that I had the spare parts (I had told them they were in the front seat).

Everybody seemed to be working together for my best interest. Amazing. The labor time was shorter than I'd expected, the cost was very reasonable, and even the wait was pleasant; as I sat at a small high-top table in a comfortable padded stool with a back (in view of a merciful low-volumeTV and not having to be planted right in front of it). I sipped complimentary coffee and felt like I was in good hands. I am so pleased and grateful that it was true. I was definitely in good hands. Residents of the area may consider themselves lucky to have access to this dealership. I...