Classic Home Furnishings — Local services in Oxford

I’m pretty sure I was sold a floor sample mattress as a new one. The first time I looked at mattresses I was told they were made to order. I went back a few days later with my husband and picked out one. They weren’t in stock so they ordered it. My husband was home for the delivery. The mattress was not in plastic but the box springs was. He asked why it didn’t have plastic. He was told they took it off to inspect it. When the delivery guys left my husband found a tag on the mattress that said floor samples and it was manufactured in 2022. I went to the store and talked to the owner and manager. The owner assured me the new mattresses have floor sample tags sometime. Really? And he said removing the plastic helped save space on the delivery truck. How much space does that take? I was told it has a 10 year warranty. When I told them I didn’t receive any warranty information the manager told me I didn’t need it because they have a record of it. I also did not see the floor sample that I had looked at. I asked where it was. I got no answer. Expensive lesson learned. Seems like a shady company. EDIT: After leaving a review on the better business bureau site the company ordered and delivered a new mattress in factory plastic with a manufacture date...

Buyer Beware is all I can say!!!!! They have a limited stock so anything you order they put down as a special order. If it is a special order (anything you buy is special order if its not in stock) then you cannot cancel, cannot get a refund (even if there is a factory defect) you only get store credit and you only have three days to do it!! I ordered a Lazy-Boy love seat in January and they said it would arrive in August. With COVID everything is taking longer so we agreed to go ahead and purchase. Now they tell me it will be October (maybe). They took my money immediately so they have had my $2,000 for six months now and I have NOTHING!!! And I will not have anything until at least October 2021 (if I am lucky to get it then). Seems like a big scam going on here. I have ordered products from other places and they do not take the money until the merchandise is shipped. So another words, they are making interest off of my money for almost a year. Doesn't even seem legal to me. What if it takes two years to get my love seat????? In fine print on the bottom of the paper I signed, it says no cancellation, exchange or refund from date of purchase. They are not responsible for any delays. BUYER BEWARE!!!!!! I would shop ANY PLACE...

Ordered 2 love seats and a sofa on 3/4. First the sales person wrote down the wrong color code for our furniture, if I had not noticed, it would have came in the totally wrong color. Will give them credit, the did get that corrected. But took 11 weeks to get the furniture in then did't find out until the day of delivery that only 2 pieces were on the truck. Was assured the other piece would be on the next truck an they get one every week. Now more than 10 days later still no word on where my other piece is. Of course you've had my money for the last 12 weeks. Would like what I paid for!!!

Update 6/20 - still waiting on final piece to be delivered. They set me up for a delivery today between 2-3 but failed to inform the drivers. I told them I didn't care if it was midnight it better be here today since they've had my money for over 3 months!!!!...