Great American Cookies — Local services in Paducah

Okay. So I’m posting this on the wrong store, and with an Anonymous account because I’m in fear that I will be gaslighted AGAIN by the store manager of the store that this concerns. But I need this to get to the big boss.

I have worked for great American cookies off and on for 4 years. I’ve never physically been to the Paducah store, but employees from this location had in the past come to our location to help us, or for us to help them, so I have met them. The people at this store were so incredibly kind. 5 stars to protect their overall rating, because I do respect our sister stores.

My store…for a little background, I have been dealing with some severe medical issues. My former boss had always been great…up until yesterday, August 7th, 2025. She had witnessed my seizures and called for help, she has taken care of me regarding the basics like my wants like water. She has made sure that until my help arrived, that I was safe where I couldn’t get hurt.

But yesterday? I left the store unattended because I was completely dismissed about my concerns. I had someone with me, and I wasn’t feeling good. I reached out to boss lady, and I was pure dismissed. “I deserve a day off just like everyone else.” And “you can’t handle 2 hours by yourself?” (No, I couldn’t, I felt a seizure coming on, which can be life threatening).

I left the store when boss lady sent my help home, where I was alone. I called for help myself, and I waited for 20 minutes for someone to relieve me, where I was feeling worse as time went on. I left out of fear for my safety. My goal was to make sure I was around other people, people who would recognize that I needed medical attention if something was to happen.

I did not lock up the store, as I felt I was on a time crunch. I DID however talk to head of security and let him know what was going on, that I had left the store alone, but it was out of medical necessity.

When boss lady discovered that I left the store unattended, she without a doubt guilt tripped me. “You abandoned the store.” And “you could have gone next door” (for help). The second statement, I could see where she would think that is logical, but at the same time, “next door” was a jewelry store, and if the 2 employees on site ended up tending to me, then they could be robbed. And legally speaking, it could be considered at the hands of boss lady for being notified of my condition, being notified on how I was fearing my safety at that moment, yet still dismissing me.

Over the course of the next few hours, I was repeatedly guilted for leaving. Several times of it being thrown up in my face that I “abandoned the store” and “if something happens to the store, I am liable”

But what about me, as an employee? If something happened to me, let’s think the worst here for a minute, if something happened to me, I had a seizure, and I sustained an injury, say, handling the oven, and it caused me to lose my life, boss lady would be liable as she is the one who dismissed my concerns about being alone while feeling a seizure coming on.

And just to be clear, I DID have one. I didn’t even make it home before I had one. So had I still been in that store, a number of things could have happened to both me AND the store.

I love boss lady, she’s been amazing to me and the other employees over the past few years, but yesterday? I felt like I was an enemy. Like she didn’t care what happened to me, as long as she was safe on not getting in trouble for the store. My life could have been at risk, and yet I was dismissed. The city bus driver had to attend to my seizure on the way home yesterday. I don’t remember much from on the bus, but I do know that an emergency contact was called from my phone.

Regarding all of this, I’d like to be contacted as soon as possible to discuss this further. Whoever necessary has permission to contact me via this email address, and I will give a more appropriate email address privately, as well as my name and other information needed. I feel the need to keep this review completely untraceable to me...

On February 8 I was suppose to pick up a cookie cake for my boyfriends family for his grandmother. We have been doing this for over 8 years. My experience this time was very unprofessional and I'm very disappointed with how we were treated. My boyfriend ordered the cake on the 7th when we arrived to pick it up. We got 3 different excuses on why we didn't have a cake. The worker then proceeds to ask me what the cake said after telling her she seemed to check every cake but yet still informed me that No cake was available to us. This ruined the whole celebration for his family time was wasted no cake for a birthday party. This was and is unacceptable and so unprofessional. After leaving the company and going to try to celebrate under the circumstances. The worker calls and tells him the cake was there and yet another excuse was made. After the party was now over. I have tried calling everyday to speak with a manager they continue to tell me one is not available. This was not right and this could be the last time we get to celebrate and it was ruined. No apologies just dismissed the situation with no empathy or true...

Typically every time I order a cookie cake it is always delicious!! But I placed an online order to pick up a cake for a birthday and when I ate a piece of the cookie maybe an hour after I picked it up, it was dry and not good. Highly dissatisfied with how it tasted especially since it was a special pick up order and not bought on the spot. The employees had time to prepare this cake to be its absolute best and it turned out very dry and not the tasteful cookie cake I’m use to. I’ll definitely rethink ordering one in the future after spending $30 on a cake that...