Altar'd State The Gardens — Local services in Palm Beach Gardens

Was honestly very disappointed with my experience today. I had asked the manager/ store leader for help to see if they had more sizes in a clothing item that I was interested in. She looked up at and pointed to another associate & told me to ask her. But that associate was busy with about 3 other guest while the manager was behind the register with no line. I'm not sure if because she saw that I knew the girl personally (mind you I met her just last week through a personal friend, so I really had no relation with this associate) that she didn't need to help me. I used to be an employee for this company & I know their policy is supposed to make all guest feel welcomed and appreciated. I ended up not getting the clothing item because even after expressing to the manager that the associate was busy she literally looked up at me and continued doing what she was doing. With 0 response. I ended up telling my friend that I wanted to leave because I felt the way I was treated was very unprofessional. Safe to say this was a terrible experience which saddens me because typically AS sets the...

I recently visited Altar’d State and was blown away by the exceptional customer service I received. From the moment I walked in, I was greeted with warm smiles and a genuine willingness to help. Emme wasted no time to assist me as she was incredibly knowledgeable about the products and took the time to understand my needs.

I was particularly impressed when Emme went out of her way to find my size in a popular item that was out of stock on the floor. I wasn’t necessarily the “easiest” person to help either, considering that I am currently 7 months pregnant looking for a dress to take my maternity photos in. Throughout my visit, I felt valued and appreciated, which made my shopping experience enjoyable.

The store environment was clean and welcoming, and the selection of clothing was fantastic. I highly recommend Altar’d State for anyone looking for quality clothing and, most importantly, top-notch customer service. I will definitely...

Very disappointed in the management at this store. I have been to this store several times and have had no problems at all. A simple conversation spoken between the employee and myself was taken out of context; we were waiting in line and we’re having a discussion about capacity. We were very baffled by how awful their customer courtesy was. I have never felt so disrespected shopping at a retail store, and I myself work retail. The conversation was with one employee, that employee then told their manager misleading information which lead to a security guard being called on us. The “manager” then continued to raise her voice and make excessive hand gestures. “Customer courtesy” refers to a variety of informal behaviors demonstrated by a company and employees that effect a customers experience. The level of courtesy employees provide to costumers affects whether a customer will buy and come back to the store. The customer ALWAYS...