SEPHORA — Local services in Palm Springs

I’ve visited this Sephora location several times and unfortunately have consistently felt unwelcome. While the employees usually ask if I need help their tone often feels passive aggressive rather than friendly or supportive. During my most recent visit which took place during the Sephora sale I had an uncomfortable experience that stood out. I politely asked an employee if an item was available in the back and before she could respond the manager abruptly interrupted and refused to check and denied product availability without verifying it through a device or register. The interaction felt unnecessarily dismissive and unprofessional. Afterward, the environment felt tense I noticed employees keeping a watchful eye on me as I shopped which made me feel uncomfortable and singled out. Unfortunately this isn’t the first time this has happened at this location. It often feels like certain customers particularly those who are not white or within a specific age group are treated differently. I left feeling stressed and unwelcome and no one acknowledged me on my way out. I haven’t experienced this kind of treatment at other Sephora stores where staff are much more inclusive and professional. I hope this feedback helps improve the environment at this location so all customers can feel comfortable...

I recently visited Sephora to find the perfect foundation shade, and I left with more than just a color match. On a regular summer day, I walked in with one goal: to update my foundation. Little did I know that this visit would reshape my approach to makeup.

I was assisted by a young associate, and I have to admit, I underestimated her at first. I’m pretty particular about how my foundation looks on my dry skin. But this experience taught me something I hadn’t considered before.

The associate introduced me to the idea that different moisturizers can make a big difference in how foundation looks and feels. She explained how the right moisturizer can prevent foundation from looking patchy or cakey, an issue I’d dealt with in the past. It might seem obvious now, but her advice was an eye-opener.

Thanks to her guidance, I not only found my perfect foundation shade but also learned the importance of proper skincare before applying makeup. This visit has truly changed how I approach makeup, and I can now achieve a flawless finish that works for my dry skin most days (still a work in progress).

Thank you, Sephora and associate, for your...

I can't believe i was called a cleaner.. not once but 3 times.. i will like to thank the first lady that helped me with my question and helped me picked the perfect Christmas gift she was polite and very helpful answered all my questions wen she was helping me at the register one of the other employees walked up to me and called me a cleaner ... basically a janitor " arent you the cleaner ?? " i was confused at first the ladys at the register looked shocked... i said im sorry but im not the cleaner and she literally "said well you look like the cleaner" literally the ladys at the register just looked at her and they can clearly see i was all ready upset with being called a "cleaner" the first time.. every one is just silent and just lookong at her and me the most embarrassed i have ever been she didn't apologize she just said ... "your clothes just makes u look like your the cleaner type of guy ... im just silent i say thank you to the lady that helped me and i just left never in my life have i ever felt so embarrassed... i just wanted some help picking a Christmas gift...