Trudy's Hallmark Shop — Local services in Pearland

I really like Hallmark stores, but I felt discriminated against at this location.

I entered the store and had Japanese comic books and a box of Pokémon cards in my hand from another store, clearly these are not items hallmark sells. A Caucasian older woman who worked there on a Saturday afternoon approached me and said that she’s going to hold on to my items. She did not state a reason or policy for why she had to do that, and I didn’t feel comfortable with that idea, but before I could say anything she had already reached out for my items in my hand and walked away to place them behind the register. Within that same interaction, she ushered me towards the clearance section of the store, and sort of left me there. I had no desire to look at the things in the clearance section, and at this point I’m feeling annoyed. Why not ask me if there was something in particular that I’m looking for? I actually was there for a certain item, and could have used the help.

I walked around the store for another 5 minutes, but could not stay longer because our interaction did not sit well with me. I honestly felt disgusted. When I went to the counter to get my items back, she told me the reason why she took them up. She believed the items I had at my possession were from her hallmark store, and later realized they were from another store (my receipt was clearly visible in the book).

My question is, if she thought I was holding merchandise from her store , why not offer me a small shopping basket instead of taking up the items? There were lots of them at the front of the store that she could have offered me. Hypothetically, lets say that I did have items from the hallmark store in my hands, why can’t I hold on to them as I continue shopping?

Another thing was that bothered me was how she clearly inspected my things as she walked away with them. Why not give them back immediately if she knew they weren’t from her store? Why assume that my shopping experience should begin at the clearance aisle? Anyways, I will not be going back to this hallmark location. But if anyone reads this, please beware of this particular staff member that might be watching and judging you. And if you are this particular staff member that’s reading this,...

I will not be shopping here any time soon. I noticed the women that work at this store act like anyone of a certain age group and of color should be singled out, watched and followed around the store; acting like they’re trying to help you when they really just won’t let you shop in peace, profiling people based off their age and race and they’re the same race as the people they’re profiling. Anyone young and black, teens-30s DO NOT shop here!!! Today this lady followed my niece and I around the store the whole time we were in there because I look younger than I am and my niece is in her teens. It took everything in me not to tell her off. I made a point to say in front of her I’m giving this store a bad review. There’s nothing in a hallmark store I nor my niece want or need so bad to the point we need to be watched as if we’re going to steal it. I wish I could give this place 0 stars. This behavior...

My neighbor received poor service at this Hallmark location. She was profiled by one of your employees, her personal items were taken from her, searched, and was not assisted by your employee (she needed help finding a certain item). Your employee assumed that the items in her hand were unpurchased items from Hallmark. If the associate would have tried to uncover what this customer needed and tried engaging I'm in conversation with her.. she could have made a sale. I am sure that Hallmark has daily sales goals. It would be interesting to know if this store made sales plan that day... and if not, you know why... you have an employee that thinks this way and doesn't assist customers. Ps. Teach your associates that the best way to deter theft is customer service... NOT assuming that someone...