AT&T Store — Local services in Pembroke Pines

My husband and I were carrier shopping and went to the AT&T store located on 11380 Pines Boulevard in Pembroke Pines, FL on 8/28 to inquire about buying two new phones and getting a plan.The salesperson, Lori, deceived us by telling us we were eligible for a BOGO promotion that we later discovered we weren't eligible for because we don't have Direct TV, only U-verse. The paperwork didn't reflect the BOGO so I canceled mid-sale. I confirmed the cancellation of the transaction with an AT&T rep over the phone PRIOR to leaving the AT&T store. We never bought a phone or started a plan, and actually bought new phones and continued our plan with T-Mobile on 8/28 an hour or so later, yet AT&T sent me a bill for $784.71! I tried to contact someone at the AT&T store several times to straighten this out, but no one ever answered the phone. I called the AT&T 800 number on September 30 and was advised by Amber that she saw that it should have been canceled and promised that the charges would be reversed by October 4. However, on October 4, I received an e-mail from AT&T with yet another invoice for $784.71! I went to the AT&T store TWICE, on October 4 and then again on October 6, to straighten out, but the sales rep, Lori, and the manager on duty would not make time for me or take my information to contact me later to resolve.AT&T's refusal to resolve the egregious mistake it made has left me with no choice but to file complaints with the BBB, FCC, and attorney general/state attorney's office for their unscrupulous and deceptive...

Went there to combine the wireless and internet account. Called the customer service and was told to go to the local store to set up the combine. After waiting 20 mins, an guy named Erreal or sth. came to me and "help" me, no greeting and no shaking hands. I thought he just treated people like this. I explained to him and he said he couldn't do that for me. I asked why, he answered because he can not. What hell is this answer! And told me I need to call the customer service. That what the people on the phone to tell me! To go to the store! They just transfer the customer to each other and give no help! I said what I can do? The phone guy told me to come here and you told me to call them! Who should I listen to? He said he can call for me. The he used the phone in the store to call the customer phone number. And gave me the phone to me to let me to tell my information on the phone. After that, I was waiting on the phone for the customer service. And the Errael guy just went away?? To help the other people! The I saw him greeting and shaking hands with the other customer??? This guy is a freaking racist!!!! And I just talked on the phone to talk to the customer service. At the end, the phone guy told me he combine for me after talking on the phone for 50 mins!!! During this time, Mr. Errael did not come and talk to me as he never help me! I do not know how he dare to treat a customer like this? This guy is the worst customer service people I...

I Purchased the I-Phone 13 Pro from this location and started encountering issues with my new phone after 1 week. When placing the phone on speaker or talking on FaceTime, it cuts in and out and the person on the other end of the phone is unable to hear me clearly. I contacted AT&T (611) and explained to the AT&T representative that issue that I have been encountering. The rep advised me to go into the store and simply explain the situation to the store rep. I went into the store on Friday 6/24/2022 around 10:30am. I spoke with Carlos who basically didn’t even accept my identification and advised me that I would have to now go into an Apple store to exchange the phone. I tried explaining to Carlos that my phone is new and that I still fell under the 14 day period. Carlos continued to shake his head and said “ No you need to go to Apple. Only Apple can issue a new phone or do the exchange”. Carlos proceeded to take the next customer while I stood in the store puzzled and disappointed.

If I could of rate this store zero stars I would. This is RIDICULOUS!!! DO NOT GO TO THIS STORE!!! save your gas, time and patience!!! The staff clearly don’t care about their customers and aren’t even willing to go the...