Geek Squad — Local services in Pembroke Pines

My iPhone 13 had an issue in which the touch screen stopped working. I went to a T-Mobile which recommended me to try GeekSquad as they may help me the same day.

I arrived on Thursday evening and I was told that they can’t service it the same day but that they can give me an appointment for that upcoming Saturday. I agreed and decided to wait till then. The lady with glasses wasn’t as friendly about making the appointment but I can understand that it was late and they were probably getting ready to close soon.

Anyways, Saturday arrives. We check in on time and are seated at a counter right away. They advised that because my phone doesn’t have physical damage and the fact that I purchased it within the past month that it should be under manufacturer warranty. Cool.

Between paperwork and repair, it took about two hours. However, the technicians were trying their best to get my phone repaired. They found that my device had a loose cable and replaced the screen as an extra precaution.

I don’t know the name of the tech who did the paperwork but the one who did the repair was Johnathan and he was beyond friendly, attentive, and provided so much insight as to what my phone had.

I walked out of there with a working phone! I’m beyond happy with the service I received from...

I will separate this review into pluses and minuses On the plus side, the staff is polite and they make appointments and they are on time. My MacPro tower is very heavy and they brought it in from my car. They gave me a 100 %* refund since they couldn't fix it. On the minus side, I was referred to them by Apple. The Geek Squad staff member Jesse told me they have a contract with Apple but with restrictions. They can remove the case and run a diagnostic and back up data but they are not allowed to replace parts. That I respected. When the tech Jonathan told me Apple had (spy) cameras to make sure they didn't violate terms to risk cancelation, I didn't believe that. It sounded too far fetched. I believed that they called me several times but left no message. Finally when I picked it up I was advised to take it to a "Mom...

What a waist of two weeks with my phone. First I needed to set up an appointment two weeks in advance. Day before the appointment, I get a call. The geek squad employee asked me what the issue was. I explained and he said there is a 99% chance the phone would have to be replaced and that if they don’t have my phone in stock that they would have to ship out at which I said that was not an option. I further asked for the employee to check if they had my phone in stock, and he refused to go check his inventory. So now, I show up and they says sorry we don’t have your phone in stock and couldn’t help me. What a waist of time! Ver...