Cognizant Cards & Collectibles — Local services in Pembroke Pines

This has unfortunately been one of the more disappointing card shop experiences I’ve had in the past eight years. I was genuinely surprised to see a Japanese Umbreon PSA 10 priced at $120 above market value. While I own my own shop and very much fully understand and respect the need to price slightly higher to account for fees, shipping, and overhead costs, that kind of markup felt excessive and difficult to justify.

As I continued browsing, I noticed a Prismatic ETB priced way above market. I’m aware that some shops refer to “last sold” prices to support their pricing, but that argument starts to feel disingenuous when the shop also buys at 65% of market value. It gives the impression that market value is only referenced when it benefits the seller, which feels one-sided. I know that most stores want to benefit themselves, but this come on.

What disappointed me most, however, was the tone in responses to critical feedback. Rather than addressing concerns constructively, the replies came across as defensive and unprofessional—more like something you'd expect from social media bickering than a real place of business. I truly wanted to enjoy and support this store, but it’s hard to do so when criticism is met with hostility instead of dialogue. Professionalism matters, especially in niche communities like this. That poor individual in the other review got hit with a "Look at the other reviews, literally no one else agrees with you, you definitely did not call our shop." Not only does it sound like you're almost convincing yourself, but it's an immature response when they already had a bad experience with the store. Also, how illogical can you be? They obviously visited from Canada, they didn't just go on Google and type in your exact store and leave a bad review. I genuinely think this shop can be better, just need to grow up and not act like kids.

Edit: Again, your anger is in the way, and I didn’t assume. Your other reviews say the same percentage. Which you would’ve seen had you not resorted to a childish response. Second of all, I wasn’t being rude, so no reason to say “do better”, your shop is the one that needs to truly do better when you don’t know your own prices. Or like you’re not the one that needs therapy for your anger issues. Or like your attitude with criticism could do better. You could say this in a nicer way? Or at least a firm way? Or….any other way that doesn’t dog on people in your niche community? Like other actual normal people that own normal card shops? Your lack of professionalism will come to bite you. Third of all, that’s all you took from the review? Shows I was right. Thanks for proving my point. Good luck with that mentality! Pushing 45 arguing with people that give...

I have not been to this store yet but my friends have and they say this is the best hobby shop they have been too! I seen a review where someone left 3 stars because they ran out of pokemon which I reported because there is no bad customer service there is no bad comment about how the store looks inside or if the employees were mean , none of that was in the review and should be deleted soon it’s unfair you can’t do that to shops because trust me if they can get Pokemon they will jump on it immediately , they want all customers to be happy and they do fair trades from what my 5! Friends have told me they say there great! I’m hoping they buy trade sports cards as well but if not I’m not going to complain and leave a bad review certain shops sell certain items and if they run out don’t get mad just come back next week to see if they bought Pokemon because trust and believe if they can get there hands on Pokemon it will be on the shelf . Today will be my first time at the store and I don’t have to go in to leave a review i believe my friends and I been collecting for over 15 years and know a lot of knowledge about Pokemon and sports cards. And I know how hard it is to get loads of Pokemon right now so guys please don’t leave a review saying they don’t have what you want because that’s unfair my name is Ronnie .H and today will be my first time going there hopefully they buy sports cards as I have rare...

This is a card shop? 😂 Rude and surly manager knew nothing and couldn’t give an estimate on price despite working there. Says they sell pokemon but nothing on the shelves. Go elsewhere.

Edit* You’re right, I am visiting from Canada and my LGS doesn’t make me wait around in the store for an indefinite amount of time, has a 10x better selection of cards with staff that aren’t tucked away in little rooms streaming?! 😂

Don’t lie, I came to your shop two days ago and waited around for you and nobody showed up, so do better next time and have somebody onsite that can answer my questions if you want to do business. 🎉

Edit 2* Let's run this back for you because you seem to be having some trouble following the narrative. I went to your store, waited for you and left. I called you, you were surly and rude, as stated above, and should have trusted you when you said you "were no gentleman". All I wanted to know was about Prismatic Evolutions. You had zero answers for me. Take the constructive criticism, move on, and do better next time....