Universal Marble and Granite — Local services in Perrysburg

We were referred to Universal Marble and Granite from 2 different people who had went out and got multiple, multiple quotes all over the NW OH region, and found that UMG was the cheapest by far. We live in Findlay, and made the trip up to look around and get some quotes and see what they had. After we left and got 5 quotes on 5 different slabs we did our due diligence and also still looked around and got quotes from two other companies. One company we unknowingly picked one the SAME slabs that we had chosen at UMG. UMG's quote was $3000 less than the other company.

Sometimes you may pay a cheaper cost but lose the professionalism, customer service or just get a slapnut product. I can 100% say that is not the case with UMG, at least in the few weeks we have worked with them. They don't seem to be price gouging just because they can - in our experience they seem to be giving you a quality product for a honest and fair price! They were professional, respectful and helpful from viewing their showroom, deciding a few weeks later to order (without the pressure to order from them), the in home measurements, to installation. I would recommend everyone give UMC a chance to show you what they have available to see if it would be something that would work...

I used Universal Marble and Granite for kitchen counter top replacement. I don't recommend them. Here are my issues along with pictures.

Demo work damaged the drywall and existing kitchen cabinets Sloppy cutting around edges of new counter tops caused damage to existing trim. Gouges in trim are obvious, even after installers attempted to fill them with silicon caulk. Shim installation looks terrible. Shim protrudes out and creates a large gap between the counter and the metal support. Two composite black granite sinks were requested at time of order. Installers arrived with one black sink and one stainless steel sink. I called the company to ask why two black sinks were not delivered. Their response was the paperwork that was signed only indicated one black sink and all they could do now was cut a new counter top and charge me full price to fix the issue. Each sink on the order was only identified by a model number. When I signed the paperwork, I talked through the order with Amanda (the sales representative), but she never indicated that the sinks were different colors. I had no way of knowing unless I knew exactly what model numbers meant. Be weary of 5 star reviews. A 5 star google review will get anyone a free...

We've had our new granite kitchen counter tops for about 1 1/2 years now. Universal Marble & Granite (Perrysburg, OH) were wonderful to work with. We toured their warehouse trying to find something that my wife and I could agree upon. We found it and paid the deposit. Our contractor got our existing kitchen counters ready for them and Universals installers did a great job with the installation. On seam was slightly not quite flush and they came back to take care of it. They installed the new stainless steel split sink, which gave us a largerside to take care of larger items, which is what we had been wanting. Months later while cleaning the top of the granite counter top I was slightly catching my finger on some metal that was in the granite. They came out and fixed it with epoxy and smoothed it out. Not a piece of problem ever since. It is now time to reseal to counter tops and the sales department of Universal were kind enough to fully explain the procedure to me. I would highly recommend anyone go the Universal Marble & Granite if you are considering new...