I was pregnant and froze my account in June. My account was then charged in December without my permission of the freeze being lifted. I am unable to use the membership due to having a c section and medically unable to work out at this time. When I called about the freeze being lifted without my permission I was told to come in and cancel the membership and this would be taken care of for me because of the medical situation. When I went into the studio to cancel I was told by a staff member the owner was going to be talked to about waiving my final payment, and heard nothing further about it so I assumed it was all cleared up. Then I received text messages threatening me to send this to collections. This level of what many would view as predatory business practice especially to a postpartum woman has been an exceptional turnoff. Sending this to collections would net Cyclebar pennies of the proposed charge. I had high hopes for CycleBar and was planning on using it after my recovery but I can not in good faith use this service nor recommend it to others with the experience I had with staff members and upper management. This is all about making a quick buck to Cyclebar instead of having compassion for a postpartum women and doing what is right in the long term for their gym users. Under no circumstance will I be patronizing a gym with unclear terms, and zero communication skills between staff, management, and their customers. Unlike their more scrupulous competitors - like Orange Theory, which I attended regularly prior to the change in my condition, simply cancelled my membership without any...
Read moreIf you’re looking for a sign to try cyclebar.. here’s your sign!
Words cannot express how genuine, encouraging, and flexible this studio is. The staff is absolutely AMAZING and the classes are upbeat and challenging (in the best way possible). Now don’t let the word “challenging” turn you away.. all instructors encourage each member to take the time to tune into their bodies wants and needs. Feeling tired? Take a seat. Thirsty? Take a drink. Sweaty? Use the towel they provide! Not feeling a movement/gear? Take it back.
As someone who’s tried out many studios, i’m forever thankful to have found an all inclusive, non-judgmental, always welcoming, and uplifting environment!
Soo with all that being said, go book your...
Read moreI wish I could rate Cyclebar a 10000/10. I've been a member since Day 1 and I really can't say enough amazing things about this place. The Cyclebar community is one of the most kind, warm-welcoming, and supportive community out there. Not only is it a tough workout but is the BEST 45min cardio you can get. You walk through the doors, leave all your stress behind, immerse yourself in a high energy room with incredible instructors and other riders, and leave knowing that you're in better shape than when you first walked in. Join us at the bar! Hope you decide to be a part of the Cyclebar community with me! Remember, first ride...
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