1919 Market Street — Local services in Philadelphia

I never write reviews, but I have also never dealt with such unprofessional and blatantly disrespectful leasing office employees over several years of apartment living, and it feels necessary to share this experience to warn potential residents before going forward.

My husband and I submitted an application online and spoke to Khadijah over the phone to confirm they received our information. Later that night, we noticed they increased the rent price by $35 several hours earlier while we were in the middle of our application without notifying us. We called back the next morning and ended up getting the price switched back while on the phone, so we decided to keep moving forward with the application.

The next call we received was from Khadijah, who got on the phone immediately accusing us of not making enough income (we make over 5x the monthly rent), because she moved too quickly and overlooked the fact that we sent in weekly pay stubs instead of bi-weekly.

The main issues, however, came from the apparent regional manager Terry. I called to follow up with the status the next morning, and Terry got on the phone aggressively accusing us of giving them unauthentic pay stubs because she could not reach the employer listed on our application after trying to call multiple times. I later found out that the office only tried to call my employer 1 time from a blocked number, and never reached out further.

I got off the phone and immediately called my employer, informing her that she would be getting a call from an apartment complex right away to verify the information. I called Terry once again to let her know I had my employer waiting by the phone to receive a call, but she never made the call, wasting all of our time and making us look unprofessional. The blatant disrespect came into the equation when we were informed by a female concierge that Terry was out of the office putting up Christmas decorations the whole time (its November 13th), instead of making the quick call everyone was anticipating before she left.

After calling over 20 times from each of our phones over several hours, we could not reach anyone in the leasing office for the entire day. My husband got through to a concierge named Edwin or Edward, who was very disrespectful, asking him “what do you want me to do about it?” and then proceeded to hang up.

When we finally got a call back from Terry, about 10 minutes before they closed, she was completely unapologetic and tried to justify everything that happened with all of her employees for the past several days. It was only when we obtained her supervisor’s information and mentioned leaving a review about this experience at the end of the call that she attempted to provide some level of satisfactory service. Terry ended the call informing us that we would have to wait weeks to receive our refunded application fees in check form, with no definitive information.

This review is not a result of any personal issues with anyone that we have dealt with in the leasing office, as we have cancelled our application and will be moving on with no reason to hold grudges against them. However, the reason we submitted an application in the first place had a lot to do with the positive reviews we read about this company, and would have appreciated seeing a recent review like this before making...

Having lived here for the past year, I have had quite a few disappointing interactions from the start of the apartment tour to the conclusion of my lease - all share a commonality, Vivica Aycox. Like others here, she was extremely unpleasant on the phone and in-person to the point where she called me “hysterical” when I called her to follow up on questions after the apartment tour and details of the lease.

During the apartment tours, Vivica could not answer simple building code questions, specifically about if an apartment and its facilities were ADA compliant. As a leasing professional in a major metropolitan city, I would expect agents to understand what the ADA stands for and answer appropriately even if she did not have an answer for me in that moment. Instead, she was dismissive and was bewildered by my question.

Throughout my entire lease term, I was met with hostility and a cold shoulder every time I passed Vivica in the lobby and amenity spaces which further points to her unprofessionalism and lack of basic human decency. Guests of mine also felt unwelcome and incredibly uncomfortable every time they crossed paths with her and were ecstatic when I told them that I was not going to resign my lease here.

It’s truly unfortunate because the concierge staff and fellow building neighbors were pleasant, but a rude, unprofessional, and immature member of the LCOR team and lead leasing agent created an almost inhabitable environment. It doesn’t seem like management will act upon any of the below reviews as nothing has changed from over four years ago, but I’m hopeful that no one will think twice of putting in an application with mine and other ex-applicants and residents’ reflections of...

Don't get me wrong, 1919 looks like an amazing place to live which is the reason we were eager to apply. After flying in from California for a tour, we were met by a not so friendly Vivica Aycox. Heads up that she has better phone manners vs in-person. As another poster commented, she was rude but we were willing to dismiss the unpleasant interaction and move forward. After days and weeks of back and forth questions and answers, we decided to apply. At that point, we were told that they reached their student cap of 30 for the season. We decided to go on the waitlist, pay for the app fee and the reservation fee anyway only to be told that we shouldn't hold our breath and urged us to find alternative housing. I reached out to my local real estate agent in Philly and other leasing managers and they've never heard of such a restriction for students and grad students. For a company who willingly created such a restriction, they continue to advertise in Penn's and Drexel's off-campus housing website wherein this information is NOT included anywhere in their page. We could've saved a ton of time and money had we known this off the bat. I think this is irresponsible for a large corporation to, first of all, create this rule and then hide it from their postings. I find it shameful for such a beautiful building to encourage such negative behavior and for a company such as LCOR, who created rules that excludes a portion of the population that isn't based on economics or financial abilities. LCOR needs to be better...for now, students and grad students...