777 South Broad Street — Local services in Philadelphia

I previously gave this place a 5-star review when I first moved in because it genuinely felt great. There was a strong family vibe and a luxury experience that made it feel like home. Unfortunately, that’s no longer the case. The focus now seems to be entirely on maximizing profit while cutting back on services. Please be aware: this place no longer has a family vibe, nor does it offer a luxury living experience.

After just one year, I was asked to renew my lease with an increase of over $300 per month—about a 10% hike. Negotiating that down to 6.75% was extremely exhausting and disheartening, especially since I was told during my initial lease signing that increases would only be around 3%, I was misled. And for what? The gym still isn’t fixed. The cameras are still down. I don't see a new jacuzzi or sauna. The only “improvements” have been new carpet and paint on the hallways —hardly justifying such a steep increase in rent.

To make matters worse, amenities that were originally included in the rent are now being charged separately. For example, there’s now a fee per hour to reserve the party space—even though the rooftop sink is broken and unusable for hosting. - Last year, the front gate was broken for most of the year and only recently got repaired. - Gym items have been out of order for over six months. - Residents and guests frequently park in assigned or handicap spots with no enforcement or consequences as they are not on the premises to address it when it happens. - The security cameras have been down for over six months, eliminating any real sense of safety.

The new management is barely present unless they’re showing units to prospective tenants. The concierge desk is not staffed during the day, when it’s most needed.

Another issue is the low-quality paint used inside the units. Just touching the wall can leave greasy marks, and trying to wipe them down often removes the paint itself, leaving visible stains. It seems like they used primer instead of actual paint.

We also pay about $70 for package lockers to securely store our mail, but for the last couple of months now my mail has just been left out on the counter. Perishable food delivery boxes are regularly left at room temperature next to the refrigerator, so if you’re out of town for a few days, your food is spoiled by the time you return.

The only consistent positives here are the maintenance and cleaning staff. Shaquan is amazing—professional, responsive, and fast when handling requests. Henry, the custodian, is hardworking and reliable. The concierge staff is great as well, especially Noah, Carmen, and Nassir, who are also friendly and helpful.

If you're considering moving here, please take the time to shop around. Just look up at the building and count the number of vacant units. I see people moving out every week, driven away by rent increases with no meaningful improvements to justify them.

It’s a real shame because I truly loved living here, and it’s disappointing to know I’ll have to start looking for a new place next year. I still enjoy it in many ways—the majority of the staff are amazing, and the location is hard to beat—but at the new price point, it’s just not...

If you notice the reviews they are very recent. When I first moved into this building it was privately owned and the focus was on great amenities and customer service and satisfaction. I would have given a 5 star review back then. The appliances in each you were high-end brands with great features. The concierge staff was very professional and well trained. Packages were received at the front desk and the concierge staff would assist you if needed and/or delivered inside your unit if requested. There was always a smile and friendly face. Maintenance requests were responded to and handled the same day. Since the new company took over this summer many things have changed. The focus has gone from customer care and satisfaction to profit maximization. No longer are there luxury appliances, concierge service, highly trained property managers, and experience concierge staff. Thank goodness Peter Friel was retained at the concierge desk after the management change. Otherwise, other than location this building has lost is "shine". Let's start with building management. The current property manager is not experienced in property management, yet was put in place with no training during a major transition. Maintenance staff have been let go without timely replacements so repair requests have not been acknowledged or fixed for several days. After sending photos/videos of a broken microwave, the replacement was the cheapest model that could be found. I purchased a better quality microwave for my staff. The concierge service is really non-existent at the point. Packages now will be placed in a locker which is fine but charging for a package locker (if I don't sign up in time) and an additional fee if I can't get to my packages in 3 days seems geared toward the new target market of people who management feels needs a little motivation to be responsible. You can email and call management but all you get is an intial corporate line about how valued you are and they are trying to make things better and more efficient. However, things then go radio silent. So to managements corporate line, I say you have failed so far. I chose this building for a variety of reasons including personalized touches that now seem to be going wayside. It reminds me of the saying... "what happened to the...

We recently moved into this building after receiving an amazing tour and being told that we would have easy access to the garage, 24/7 concierge (it was specifically stated during the tour, and move in, that someone would always be at the front desk), and a quick responding maintenance team. Our lease started and we couldn't move in right away because they had not finished prepping the apartment, fine we figured not a big deal, we walked around the apartment quick to see what needed fixing on our own, informed them of our list, and gave them an extra week. Our list including simple things that you would want in an apartment like doors that close and drawers that open. After several requests and nearly a month our drawers remain broken and a door is still damaged. Aimco management is terrible at communicating with residents. They switched to the the Luxor package system, which is fine, but failed to mention the initial sign up fee, and the fee if you don't pick up a package within 3 days (so it seems it's on us to dispute charges if someone sends us any packages while out of town). Then they got rid of 24/7 concierge saying that leasing will fulfill some of those duties during the day. Leasing is never there and on several occasions the front door has been propped open with no one in sight, all strangers are welcome to get in the building. There is also a call line and when I used it I was not asked for any credentials so anyone can get in (number posted at the entrance). Since this change we have already had some stranger in our "private" garage looking through cars. Cops had to be called. This is only week one... They also never gave us the garage strip for our car so the only way to get in is by calling and waiting. Not to mention they abruptly let go some very friendly staff to save money with these new changes (honestly these employees factored largely into our decision to move in). We are not getting what we were offered... There was a day where the fob readers weren't working but there was someone at the front desk. If that happens now everyone will be expected to call and who knows if they will even be able to access things that are already glitchy. They shouldn't be removing any services until the expected services like code entry are installed. Disappointed... Hope it...