My Sister's Closet — Local services in Phoenix

Unfortunately other reviewers are correct :(

I have a few designer pieces that met the price point requirement ($75) so I brought them in for evaluation. The staff at the front desk did greet me and smile (which wasn't what other reviewers reported) and sent me to the back for Vanessa to evaluate. I didn't really look at anything along the way but the store did appear to be clean and bright.

I'm not one to judge physical appearance as I have plenty of my own insecurities and definitely take liberties with not doing my hair or makeup on the weekend. However, for an upscale business with such steep and rigid requirements, Vanessa appeared to be in a $9 target bathing suit cover up with bed hair. If someone is evaluating quality but didn't appear quality, there's mixed messages. Maybe her poor appearance was more a direct reflection of her horrendous attitude. While she did answer my questions (though not clearly or consistently) and "evaluate" my items, she said they didn't meet the price point which is untrue as many of the pieces were $100-395. So I asked how the price is verified and she said she just she "looks at the tags". So when I asked what she was looking for on the tags, she said that my brands were older brands. Is it the price or the brand or the age? So I asked for clarification as a few of the pieces are only 6mo-2 years old but she kept deferring to the tags.

I also asked several questions about the timeline policy. It was EXTREMELY unclear but I kept asking until I was able to piece together that: if they accept any items, they will try to sell and if they don't sell within 30 days, they will mark the price down and it is YOUR responsibility to keep track of the dates and make sure you pick up your items for a $5 pickup fee EACH before the 60 day mark. However, when I kept asking, her answers kept changing so don't quote me on this. It is simply the best interpretation I could develop.

Clearly this place is based on the idea of subjectivity and they don't actually have any rules. I wouldn't trust them. I'd rather sell online or donate to...

Shopped here a few times and very uneventful/pleasant.

Today I brought I huge load to consign in store. First I was not greeted at all. No eye contact as the girl is walking to answer phone- she’s on the phone forever and I’m just trying to motion to ask if it’s ok to bring the basket out to sidewalk to fill- she doesn’t respond until I’ve waiting 3-4 minutes and then I say, “hey can I take this outside” she motions yes. I go Get my load of things

8 pairs of mother jeans, 2 pairs of rag and bone jeans, a pair of a golden, lots of j crew, some Tory Burch plus a few things from American eagle, Nordstrom and I did See 2 old navy things and some random offbrand but cute items that was just in my bag from cleaning out.

Come back in and having a hard time pulling the cart inside the door- two workers there that I actually Thought were customers bc so unhelpful… they take all of 7 minutes to “look through” it all… which I highly Doubt bc of the following…. I sit Down to wait after looking around and she says I’m all done. They aren’t taking anything- I say “Oh ok that’s fine” she says “we just are looking for more brand names and in style things… like for the jeans, we’re looking for mothers etc.” I say “There’s lots of mothers in there.” She says “oh, well not like those styles.” 🤪 um ok?! I’m not offended they didn’t take anything im confused. I went Straight to donation center and donated everything that is off brand at all and will list everything else on Poshmark. More work than I was Hoping to do, but don’t waste your time dealing with this location. Very rude to customers and honestly no idea how they choose...

Be careful in here! Staff will be rude, condescending, and out right cruel. I asked if I could keep my bag of purchases at the counter while my friend finishes up her shopping. Once my friend was done, I reached for my bag and the clerk said that transaction had timed out. I guess the clerk hadn’t finished his part of the transaction for some reason yet, by all appearances, there was no reason to think it wasn’t complete. The bottom line was why the transaction wasn’t completed and could someone please explain. The manager came over, told me I was rude and asked me to leave. I told the original clerk I’d start over with the transaction if the manager could walk away. The female manager said she wasn’t go anywhere but that I was. I was forced to leave the store without my purchases simply because I wanted an explanation of what happened. This female manager was over the top rude, insensitive, and a heartless individual impervious to the customer’s needs. As a side note, my friend, who lives seven states away got home to find her expensive Tommy Was shirt still having the anti-theft tag attached and will not be...