Williams-Sonoma — Local services in Phoenix

I have been shopping at this location for over 30 years and have always experienced the highest service anywhere. 13 years ago I moved to Snowmass Colorado and still shopped at this location because of the staff. I moved back to Arizona May of 2017 and was surprised not to see the store open at the Biltmore. When I checked this December on line it was open again and I was thrilled! I called and purchased my items and the lady was very courteous and told me to just ask anyone in the store to retrieve my purchase. We drove there from Prescott and I asked the sales person for my order. She looked for it and couldn't find it. She went back again and did find it. We checked the items in the bag and they were fine. I wanted to purchase another item and she said she would place the bag over here ( on a table near the counter) . Another cashier was checking me out and I mentioned that I needed a stronger bag for the other dishes I had purchased. She then asked for my ID to give them to me. I had already been through the purchase with someone else . I told her that and she refused until I showed her my drivers license ! My photo was not in the bag however my name was the same on the sales slip! What impersonal service! She then gave me a stronger bag. Non of the previous staff was still there. It was like warehouse shopping. The store was chaotic and yes busy. Has another organization purchased W.S.? The reviews I have now read about the Biltmore and Scottsdale staff is unsavory to say the least! What has...

Credit card openers beware!! I had a very disappointing. Customer service experience at the Baltimore Arizona Williams and Sonoma. In October my husband and I were browsing through the store. When approached by the sales person we mentioned we were looking for an upgraded coffee maker. He showed us the Jura. My husband was immediately smitten. He had just received a small inheritance, and this is what he wanted to buy with it. At the register my husband was asked if he had the Williams and Sonoma credit card. He did so then the sales person asked if I did. I did not. So he explained I would get 10% back in rewards if I opened one. Juras are expensive so I did. Very shortly the bill was paid. After a couple months of not getting my rewards, I called customer service. They said to wait a bit more to see if it shows up. It did not show up. So I called again after 30 minutes on the phone they were able to figure out that the sales person had given me the financing option instead of the rewards option. (Verifiable through customer service) Customer service referred me back to the store to get it corrected. No such luck! The sales person says he "remembers" us and the October purchase and that we did want the financing option. I didn't even know there was a financing option. More importantly I would never finance a coffee maker! I feel tricked and miss led. Card openers beware! I was really hoping to use my rewards on the KitchenAid 2024 design series Evergreen mixer. Luckily the KitchenAid website and Pottery Barn...

Recently, I bought an expensive bottle of olive oil at Williams Sonoma in Biltmore Fashion Park for $42.95. It was intended as a gift for a friend, and along with that, I purchased several other items, making a significant shopping investment. Unfortunately, when I brought the bag home and started unloading the items, I noticed that the bottom of the olive oil bottle seemed to have exploded, causing it to leak from the bag.

Naturally, I felt frustrated and upset after just purchasing the item. When I called the store to address the issue, I was disappointed to hear that they couldn't do anything about it since replacing such an item went against their policy.

I suggested that they should instruct their point of sales representatives to better wrap breakable items, using more than just one piece of wrapping paper. Additionally, it would be beneficial for them to inform customers about the product's fragility, especially regarding possible exposure to temperature variations. Glass shouldn't just explode like that without extreme force.

The lack of customer service offered in this situation left me disheartened. As a result, I will make more of an effort to shop locally, where there is a reputation for more loyalty and respect...